- Fingerprint recognition windows hello this option is currently unavailable reddit 0 still appears to be present in the Device Manager. Press the “Remove” button next to “Remove this sign-in option. We ran into the same issue and fixed it by configuring something but I forgot what at the moment. 2. I'm assuming updating Windows at some point made the default driver corrupted or something. Aug 28, 2023 · I can't set up, remove or modify my Windows Hello sign-in option. If the client hasn’t received it’s Intune Policies yet where is stated that Windows Hello is disabled, Windows doesn’t know that it’s disabled and prompts the end user to set it up. Nothing you can do on the software end. I bought it brand new from Best Buy March 24th lol. I went through the device manager and not sure why I don't have a driver for fingerprint reader anymore. (We could activate it by plugging in a USB fingerprint reader that supports Windows Hello. " It worked perfectly fine until about a week ago. msc and click OK. I tried all the solutions on the web: install the HelloFace. From the left-hand menu select Sign-in options. If you might say “is this a work pc” or “are you using a work email or organisation email” no, this is my personal laptop, and using my personal gmail. Click on the “Fingerprint Recognition (Windows Hello)” option. My Dell XPS 13 9345 (ARM64) keeps showing the message: "This option is currently unavailable" and "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. 22H2 installed on 4/15 & Goodix Biometric driver 3. Jul 15, 2024 · I recently bought a Lenovo Yoga, but when I try to set it up Windows Hello Face and Fingerprint, it says "This option is currently unavailable",Below, it says "We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint ". Any suggestions? If it helps, I have: HP Spectre x360 - 13-aw0030ca; product number: 7YZ51UA#ABL. Let’s start with the most obvious solution, which sometimes does the trick just fine. This has never been the case ever on my computer (Acer Spin, Windows 10), only the Windows Hello Face interface was ever unavailable. This is a computer that has been in use for months with settings applied correctly. Looking at Dell's M16/M18 Configuration page, All screen options come with Windows Hello except for the M16 165hz QHD+ Display. " In device manage r it seems like I dont have the driver for biometric. If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. If you see your account there, you may be able to delete it and remain signed into Office, Your device should be removed from device management. Aug 3, 2022 · Checking for Windows updates might fix issues you're having with Windows Hello. Dec 9, 2024 · 1. This has been going on for 3 months now, so trying "later" is definitely not working. After your computer restarts, check if Windows Hello is working. If not, set up your PIN now. I have done that. PIN failures If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Each of the above was working fine at first, but now it appears not to be working with windows hello - it says "Something went wrong. Threats include any threat of violence, or harm to another. Nov 27, 2024 · Hello, this is Emily. However, when I went into the options to reset it, I received "this option is currently unavailable" for the Face, Fingerprint, and PIN options (even though the fingerprint AND PIN still work to sign in??). Hope this solves it for you. Disconnect them all one by one. It also says that "we couldn't find a fingerprint scanner compatible with Windows Hello Finger/Face ID" Feb 16, 2025 · I have an Inspiron 14 2 in 1 with Windows 11. LG Gram). You can do this by following these steps: Open the Settings app on the affected device. Reboot your PC if Jan 29, 2024 · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". Windows 11 v. Why does Windows Hello PIN say my PIN is unavailable? There are multiple reasons why Windows Hello PIN is Dec 12, 2023 · Step 3: After that, switch to the Sign-in options to see if you can use PIN without the “Windows Hello PIN this option is currently unavailable” issue. Please see links below for more information. I tried to set up fingerprint recognition in windows hello as password but it is showing "This option is currently unavailable" and under this it is showing "We couldn't find a fingerprint scanner compatible with Windows Hello fingerprint but in my previous version to Windows Mar 29, 2022 · This Option is currently unavailable. Then go to Fingerprint Recognition and set that up. I turned it off (even though it was listed as on) then on back again and that fixed the issue. Can you go to Settings > Accounts > Access Work or School, is there an organization email listed here? If so, click on it, and then click disconnect. I have done so multiple times but the message is always the same. I went ahead and logged in using my password and checked in the settings for the option for the sign-in options for Windows Hello. ) 3) Select Windows Hello Fingerprint and click Remove. My brother has a non-gaming asus with fp scanner. 5. Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. Some help would be appreciated, this is killing me. Sep 22, 2020 · I just purchased a ASUS Zenbook Flip S and Windows Hello worked when I set up my laptop, however right after setup, Face, Fingerprint and PIN sign-in options all say "This option is currently unavailable". e. I've gone into Device Manager > Biometric devices and uninstalled Facial Recognition (Windows Hello) Software Device, restarted the laptop to prompt a reinstall of the driver, but the problem still persists. extremely solid keydeck and wrist area (no flex). You could buy an external webcam that supports Windows Hello (most are pricy though, IR is currently a premium), perhaps use your rewards points on the Lemovo 500 FHD Dec 28, 2020 · My windows hello options are unavailable and I don't know how to get them back. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Windows is garbage that’s the actual cause, outsource cheap IT developers who tell you to run file check and script kiddies who have no idea what they are doing, the solution is to buy a Mac and get on with living, the only use for windows is as a barebones gaming rig with absolutely no personal information left in it. just yesterday, my pin stopped working as well. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. Go to the services settings and make sure the logon and security settings are definitely running and not disabled. Face recognition does not work either, tried setting that up as well and says something went wrong. But, many users faced Windows 11 fingerprint not working issue as it says the option is currently unavailable. When expanded, Windows Hello says 'Something went wrong. I have found that upgrading to Windows 11 changed a registry key that disabled the fingerprint reader. Recently, all my windows hello options are "currently unavailable. You can check it on settings > account > sign in options and see if there is windows hello fingerprint there. Few users report The option to add a finger or remove the fingerprint are greyed out and not clickable. " I can still sign in using my pin but fingerprint and facial recognition don't work. My brand new 8/256 Surface Laptop Go Fingerprint reader is no longer working with Windows Hello. Ensure the Windows Biometric Service Is Configured Properly When the Windows biometric service is disabled, Windows Hello fingerprint recognition won't work. May 25, 2022 · When I first bought the laptop, I was able to use Windows Hello (fingerprint scanner). My Windows specs are: Edition: Windows 11 Home Jan 30, 2025 · I've been having an issue with my fingerprint reader not working. (Code 45) Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Biometrics Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Windows Hello for Business THEN, add the reg key mentioned above manually: Nov 4, 2024 · 2) Go to the Sign in options, and make sure that you have a PIN set up. I am experiencing an issue where the settings display "Facial recognition currently unavailable" and "Fingerprint option currently unavailable. 1. So on the M18 at least from the Dell in the USA, all of them come with Windows Hello IR Camera. Restart your computer. Currently, in my device manager, there is a yellow exclamation mark on the Goodix fingerprint driver, and in the Windows Hello settings (Win 11), it says the fingerprint option is currently unavailable. Nov 21, 2022 · 6. I have gone to the Lenovo site to install drivers to try and get everything updated. I only set up PIN and Fingerprint during setup and I can still sign-in with them no problem, I just can't access them in settings. When I click it, it also says "Something went wrong, try again later". I had mine set to Enabled. All it takes is to: Navigate to Windows Hello in the Settings app. I have been highly frustrated. Aug 8, 2024 · Windows Hello is a feature in Windows 10/10 devices that allows you to securely log into your device using facial recognition, iris, fingerprints, or a personal identification number (PIN). Hi, I just updated my device to Windows 11 but it completely disabled Windows hello. However, the setup window never changes and just stays at "Rest your finger, lift until setup is finished". You may need to reregister your Hello options if needed. It says "this option is currently unavailable" for face recognition, fingerprint recognition and PIN. All users log in with domain credentials. The same thing with Windows Hello fingerprint recognition and PIN. Therefore, I can't even change my pin. Whenever I try to use it, the system shows me "Something went wrong on our end. Feb 4, 2025 · Windows Hello Biometrics and facial recognition can suddenly stop working with a message that states that “This Option is Currently Unavailable”. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. I checked my registry: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\ AllowDomainPINLogon = 1. Didn't change anything even after restarting. Sign-in options says, "This option is currently unavailable," and in yellow, "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Under "Windows Hello PIN", click on "I forgot my PIN". FIXED: Hey guys, I was having the same issue where in the fingerprint setting says "This option is currently unavailable" and in device manager -> Biometric devices -> "ELAN Fingerprint driver" doesnt show up and the device is stated as unrecognized somewhere down in device manager with an exclamation mark. 4) Click Get started and follow the on-screen instructions to add your fingerprint again. Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. If you are experiencing the reported problem on computers that have been set up for an organization (e. I decided to post this fix here as a Tip in case anyone else runs into this issue. This is situation making me angry. Apr 9, 2023 · I recently got a MI NOTEBOOK ULTRA with Windows 11 preloaded. Click "remove" and enter your account password. Legion 5 series don't have either. Users started contacting us a month ago that they get "This option is currently unavailable" when trying to sign in using their fingerprint Event Viewer logs on the DC shows that this has been happening since Fall of last year, so for several months now Oct 17, 2022 · Adding the following registry entry might help fix the Windows Hello Fingerprint “This option is currently unavailable” in Windows 11. I have run Windows Update. Same as other brands too. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Now I cannot even enable it again. Update or Reinstall the Fingerprint Driver: Sep 25, 2020 · Instead, it shows the password sign-in. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. The cause can range from a particular Windows update to an incorrectly configured Group policy. Again click on the “Get Started” button and follow on-screen instructions to Reset Facial/Fingerprint Recognition. super light, but not cheap feeling in any way (i. In 'Settings' the Fingerprint recognition tab says the option is unavailable and that it can't find a fingerprint scanner compatible with Windows hello fingerprint! I have updated/reinstalled the biometric drivers in 'Device Manager' etc. nothing changed. Any advice would be very much appreciated. What May 15, 2024 · I have accessed the Power Management tab of the device properties and unchecked the "Allow the computer to turn of this device to save power" option. I updated to the latest windows 10 update the other night and ever since, the fingerprint scanner and face unlock no longer work on my Lenovo Yoga Slim 7. Jan 18, 2025 · Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable Fingerprint Recognition Option in setting shows option is currently unavailable. " Hi, ever since ive downloaded windows 11, these options were always unavailable. 305 installed on 4/16. " After that it says, "Use Windows Hello to finish setting up your Microsoft account on this device. After setting one up, I was able to use my fingerprint for a week before losing access to it and the "This option is currently unavailable" message was displayed in settings. The option to add a finger or remove the fingerprint are greyed out and not clickable. However, after a week I was randomly given the option to set up a fingerprint on the sign-in screen. To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. You need to do a manual Azure AD-Connect delta sync if you want you test it right away. Once you open Run dialog box, insert services. Reinstall the biometrics driver. My scanner now works for signing in. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Apr 7, 2023 · 4. Only sign in option now is via PIN. One bug that I can't work out is that straight out of the box, the windows hello camera won't work. I've tried disconnecting my school account and restarting my computer but that made no difference. Making some changes in Local Group Policy may help fix the “Windows Hello PIN this option is currently unavailable” issue as well. Before anything, it is a good idea to see that the fingerprint reader is devoid of dirt or spilled liquids. Then set up the PIN all over again. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face Mar 15, 2020 · For some reason, it says that Windows Hello Pin and Finger scan are not available on my device. Jul 12, 2024 · I have tried to enable fingerprint recognition on my Win 11 Home PC. ) Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Right-click on the Start icon and choose Run. Sometimes happens that Windows doesn't load drivers for the fingerprint scanner so I restarted my PC to try to fix it. Feb 3, 2022 · PIN (Windows Hello) (Windows 11) - This option is currently unavailable I had an issue on my personal laptop where my organisation required that I change my pin. as for the camera, it is only availabe with privacy shutter, not an IR cam Reply reply This has been a very frustrating experience, since I updated Windows 11 today evening, both the pin and fingerprint options show that 'This option is currently unavailable' I have tried reinstalling drivers and doing some steps recommended but nothing's happening. May 31, 2020 · When I go to Settings -> Sign in options --> Windows Hello Fingerprint it says "This option is currently unavailable - We couldn't find a fingerprint scanner compatible with Windows Hello. which is fine, since I'm at work anyway. In both cases, the fingerprint reader no longer worked after the upgrade. You want to make sure your computer has an IR (infrared) webcam capable of facial recognition. Click Accounts and select Sign-In options. May 3, 2024 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. The last Windows Hello option is the pin, which works. For the past couple of months my Windows Hello has not been working - fingerprint scanner/pin/face recognition doesn't work, and under sign-in options, for all the Windows Hello features it says 'This option is currently unavailable'. It was working fine earlier today - don't know what messed Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. all day battery life, 65 watt usb charging. Oct 15, 2024 · This computer comes with a fingerprint and facial recognition, but when I go to set it up in Miscrosoft settings -> accounts, it says that fingerprint and face ID is currently unavailble. In Windows Settings, User Accounts, look in Work or School Accounts. Under sign in options, it says under Windows Hello Fingerprint "this option is currently unavailable" and "we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". " Underneath there is an exclamation mark with "something went wrong Windows Hello Biometrics and facial recognition can suddenly stop working with a message that states that “This Option is Currently Unavailable”. Then restart the computer and see if those options are now back available. Related: How To Fix Windows + Shift + S Not Working In Windows 10 Hi, ever since ive downloaded windows 11, these option were always unavailable. Aug 15, 2016 · Make sure "Computer conf/policies/Admin temp/Windows comp/Windows Hello for Business/Use Windows Hello for Business" is set to NOT CONFIGURED. This guide shows you several solutions on how to fix Windows Hello Fingerprint "This option is currently unavailable" in Windows 11, as well as other biometric related sign-in issue. Pick the one without the extra stuff and install. Caution: The following instructions involve editing the Windows registry. This was the one thing I had set (from another blog) and it had prevented windows hello from working, windows hello wouldn't even start. Sep 4, 2022 · The issue is that i am not able to use fingerprint in the laptop because it is connected with our domain account name. Aug 6, 2020 · Hello AMELIANG0617, Thanks for your response. g. I also have the "Facial Recognition (Windows Hello) installed in my Jul 27, 2019 · Thankfully, it's easy to enable the "convenience pin" functionality, which as a side-effect also enables Windows Hello Fingerprint sign-in and Windows Hello Face sign-in. Enable "Turn on convenience PIN sign-in" using Group Policy. Windows Hello is built on top of something called FIDO U2F and WebAuthentication You can use any fingerprint reader or security key that supports these technologies to login to Windows For apps and websites, it will work with any that support FIDO U2F or WebAuthentication. He has windows hello (fingerprint May 1, 2023 · For example, in the screenshot below, we can see that our Surface Laptop 4 has "Facial Recognition (Windows Hello)" available, but that "Fingerprint Recognition (Windows Hello)" is "currently unavailable" on our PC. If you can't sign in using fingerprint recognition, sign in with a PIN or password instead, and then re-register your fingerprints. May 4, 2023 · Facial Recognition, Fingerprint Recognition, and PIN not working on Windows 11: "This option is currently unavailable" ?? I recently got a Lenovo Legion 7i gen 7 with Windows 11 preloaded. I have an Asus vivobook s14/15. I will try my best to help you. inf, restart windows biometrics, clear the cache. OK, I just spent an hour figuring this out, but the fix takes like 30 seconds. Sep 10, 2020 · 9. Mar 2, 2022 · It may have been after a windows update, or an app install, or maybe even one too many forced shutdowns- but the facial recognition stopped working. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. The installer says that I don't have any compatible device and also Windows doesn't find any fingerprint scanner. If Windows Hello is not available, you will see a message: Windows Hello Face. Try again later'. " Any tips? TPM 2. Please advise. Option 2: Restart Biometric Services. Edit: Update. Aug 30, 2021 · If you tried all the steps I gave which usually fix Hello Fingerprint including the Repair Install in Step 9, then look over this tutorial for a gold standard Clean Install which compiles the best possible Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better Dec 28, 2019 · Hello, my Windows Hello facial recognition has recently stopped recognizing me after I changed glasses. 3. Switching to a local account can resolve these conflicts. Feb 14, 2025 · hi, I cannot longer use fingerprint on my surface laptop go, i need help please, what csan i do? it says "This option is currently unavailable" how can i fix it? ***Move from Windows / Windows 11 / Accounts, profiles, and login***. Apr 20, 2024 · Or while try to set up your fingerprint reader, Windows 11 says, “Fingerprint Option Is Currently Unavailable” and you’re prompted to try again later. Under Windows Hello, locate Fingerprint or Facial Recognition then click on Remove button. Jun 21, 2019 · When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. It states, 'This option currently unavailable' and along with 'Something went wrong. Windows Hello FaceThis option is currently unavailable – We couldn’t find a camera compatible with Windows Hello Fingerprint Windows Hello Fingerprint“This option is currently unavailable – We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint" Both devices are recognized in the device manager and the The options to improve recognition and to remove this sign-in option are greyed out. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Try again later". It works great, but I can't use any other Windows Hello sign-in options, or even delete/modify the facial recognition. But as long as it's not configured it should be ok. In settings it says, "This option is currently unavailable, we couldn't find a fingerprint/camera compatible with Windows Hello" Feb 25, 2025 · Windows Hello Sign-in Options Not Working. Hi, I'm having trouble with Windows Hello sign-in options on my PC. the fingerprint login works fine, so we know the Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. I tried updating all the drivers but nothing works out. I am using a 2019 asus vivobook x510u with windows 11 home 23H2. I wanted to see what the community here thought about that. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. It should now work properly. if you want face windows hello, it needs IR blaster with the cam. Oh Jul 22, 2023 · Hello, this is Emily. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Its pretty much says the same thing but one has a - and 3 extra letters. Nov 2, 2022 · My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. I've troubleshooted my device, and I have the latest Windows updates. They were working before and then I one day when I went to log on my computer it stopped working. I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. It just says "this option is currently unavailable" for all of them (see pictures). I find it usually takes 15 minutes for the generated cert fingerprint to be pushed to MS365 and actually allow a user to login with it. Locate Fingerprint or Facial Recognition options and click Remove under them. So far, nothing I have tried has made any difference. The 2022 legion 7 has fp scanner, as does today's legion 9. It worked for a bit, but now Windows keeps removing the option from sign-in for seemingly no reason. I am the only user and the administrator of my personal computer and recently updated Windows 10 Home to version 1903, OS build 18362. Jan 2, 2025 · I am a user of the Honor MagicBook 14 and a Microsoft system. " Then it proceeds with phone verification and setting up your face with Windows Hello. When I clic on any of these options, it says "Something went wrong. Recommended: Oct 3, 2021 · My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Things I have tried and failed: Apr 8, 2023 · When I went to sign in options in settings, Fingerprint Recognition was, and still is labelled as 'This option is currently unavailable'. Content here should be primarily about Microsoft's suite of services, products and games which we publish. When I upgraded to a new laptop I thought it would change but i'm having the same problem. Using the Group Policy Editor for the entire domain will allow this setting to automatically be applied to future installations of Windows 10, however you don't necessarily Dec 18, 2024 · Hello, I’m experiencing an issue with Windows Hello on my system. I had a similar problem with windows hello fingerprint recognition - turns out the problem was some of the relevant services being disabled. I cannot remove this option to set it up again. Now all of a sudden the Hello Face, Hello Fingerprint, and most importantly the Hello PIN are all giving the message: "This option is currently unavailable--click to learn more. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face Hello there, I'm Gopal an Independent Advisor. Clean it thoroughly and use the fingerprint reader again to check for Windows Hello fingerprint recognition. ” Fingerprint(s) is removed as soon as you press the “Remove” button. Restart your PC and try to add a Windows Hello PIN again. Would like to add Windows Hello face recognition -- but it's not available as an option. Can someone please help me. This fixed it for me. All Windows Hello sign-in services - Facial recognition, Fingerprint recognition, and PIN - remain unavailable. Try again later" I have tried this with a "TEC TE-FPA3 Mini USB Fingerprint Reader". I went to my Windows account and added a new sign in option for Windows Hello. At least on my huawei matebook x pro the fingerprint sensor is in the power button, so I can press the power button, step away, and come back to a logged-in computer. May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Oct 24, 2023 · [Notebook] Troubleshooting - How to fix Fingerprint recognition problem [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings [Windows 11/10] Troubleshooting - PIN (Windows Hello) Login Failed Dec 20, 2024 · However, Settings | Accounts |Sign-in Options | Fingerprint Recognition says that Fingerprint reading is unavailable (even though it is set up). ** This is post trying to help people with a similar issue I went into the BIOS (F2 on startup) and found the fingerprint scanner. If you want fingerprint win hello, you must have a fingerprint scanner. The Windows 10 Settings page for sign-in options says "We couldn't find a camera compatible with Windows Hello Face". But somehow, after few updates later, I can't use windows hello to sign in. Jan 10, 2025 · My Win 11 Surface laptop go fingerprint logon has suddenly stopped working. I have upgraded to Windows 11 on an HP laptop and on a Lenovo laptop. I tried following the solutions from Microsoft Office Support: 1 My experience with Windows Hello fingerprint recognition has been much better than my experience with Hello facial recognition. In this article, I have compiled a list of possible solutions for you to try to resolve the issue We would like to show you a description here but the site won’t allow us. There are no errors, my drivers are loaded fine, and I can set it back up no problem in Settings, but what's the point if it's just going to potentially disappear again at next reboot? May 4, 2024 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. In settings, Windows hello options for the PIN, fingerprint and facial recognition all read "currently unavailable, try again later". In this article, I have compiled a list of possible solutions for you to try to resolve the issue Sep 22, 2016 · We mostly run Win 7 Pro in our org of about 60 computers, but we now have two new different models of computer (Thinkpad T460s and HP ZBook Studio) that are running Win 10 Pro Anniversary Update (all recent updates installed) and part of our domain (Server 2008 DC). In Windows, search for and open Sign-in options. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. I setup pin and fingerprint when i first got the laptop and never had any issues since untill 2 days back when i noticed that under the 'sign in options' settings, pin and fingerprint recognition are currently available. Check if the Windows Hello option is now working. We would like to show you a description here but the site won’t allow us. On the Services console, scroll and right-click Windows Biometric Service. It is also highly likely that you will need to update the webcam Aug 17, 2019 · 1. TL;DR: Settings --> Accounts --> Sign-in Options --> PIN (Windows Hello). And, as noted above, simply disabling and reenabling the fingerprint reader in device manager fixes the problem, until my next reboot. The last thing I want to do, is be using Windows Hello on my Personal Vault! The only way I've found to avoid this is to avoid using windows hello all together! I couldn't find any other solutions, any help would be greatly appreciated 🙏🙏 Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. Device configuration profile -> Settings Catalog -> Windows hello for Business Options-> everything turn on and applied to user or machine group: "This option is currently unavailable" on the test machine Turn on convenience PIN sign-in -> turned on and applied to user or machine group: "This option is currently unavailable" on the test machine. Press the Win + X keys and choose Device Manager. Windows Hello Face shows "This option is currently unvailable". On the Accounts window, select Windows Hello Fingerprint, and Oct 10, 2023 · The first time this happened, I tried reinstalling drivers to no avail. I went into the settings to improve the recognition but the options to improve recognition or remove it are grayed out and it says that this option is currently unavailable and that "something went wrong, try again later. 3 Ways to Mar 31, 2023 · Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Windows Hello is enabled by default in Windows 10. Method 2. Once finished close Settings and reboot your PC. Currently, we are disabling Windows Hello for fingerprint, face recognition and Pin. Click on "Accounts" and then click on "Sign-in options". However, I get several errors: "Fingerprint recognition (Windows Hello) This Option is currently unavailable" When I click on this message, it displays "Something went wrong. Way 4: Edit Local Group Policy. Device Manger is giving me: Currently, this hardware device is not connected to the computer. Nov 13, 2023 · I have just updated to windows 11 but my fingerprint is not working. If you have further questions about Windows Hello PIN/Fingerprint and why it is unavailable, provided are some queries that might give you better answers: 1. " This problem prevents me from using the biometric login features on my device, which are essential for security and ease of access. Select Start > Settings > Windows Update > Check for updates. It is that simple to add or remove fingerprint in Windows 11. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Got my X1 Carbon Gen 9 and set it up at first to use fingerprint recognition (and a PIN) to log me in. When I clicked it said there was no fingerprint scanner compatible with Windows Hello. Jan 6, 2022 · I am having the same problem as this post: Windows Hello PIN/Fingerprint "This option is currently unavailable" I changed the same three polices in the solution to be "Not Configured" under Computer Configuration\Administrative Templates\Windows Components\Windows Hello for Business\ must be in the state "Not configured". It only supports fingerprint as per the user manual document. During the initial Windows setup, I set up the Windows Hello facial recognition. Previously, I could use facial recognition and fingerprint login, but now they are showing as unavailable Here’s what I’ve tried so far: Checked for Windows updates (everything is up to date) Updated biometric drivers in Device Manager When I try to set it up via Windows Hello, it signals me to rest my finger on the sensor and then move it around until the setup finishes. Oct 27, 2022 · 2. There may be two options. I can’t set up Windows Hello under Settings > Sign-in Options because the Fingerprint Dec 11, 2024 · FAQs About Windows Hello PIN/Fingerprint This Option is Currently Unavailable. If you go to Settings > Accounts > Access Work or School, do you have any work or school email address listed? If so, click on it, then click disconnect. I tried downloading it, but nothing seems to have happened. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. 4. Are there any solutions? Oct 8, 2024 · Hello, I used to be able to log-in using a PIN on my PC (not a laptop) but Windows didn't allow me to change it, so I removed it. I can see that you're experiencing an issue with the Fingerprint feature that says "This option is currently unavailable". I ended up removing the PIN and now it says that this option is currently unavailable, try again later. Thank you! Apr 4, 2023 · Install any available updates. May 24, 2022 · I got the new hp pavillion x360 convertible today with windows 11 preloaded and the Facial and fingerprint recognition is showing "This option is currently unavailable" I have installed all updates and i can't find Biometric Devices when i go to Device Manager What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad Windows still presented this as an option through a notification popup and the user was able to enroll facial recognition even though it is disabled and the user cannot manage the settings. Apr 16, 2024 · Try again later". Oct 2, 2022 · I normally use facial recognition so I didn't notice until recently that fingerprint recognition wasn't working. Editing registry in Windows can cause serious issue and may potentially corrupt your operating system if done incorrectly. We have clients who buy laptops with fingerprint and face recognition, and they ask why they can’t use it. Windows Hello seems to not recognize my finger being placed on the sensor. Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. This option is currently unavailable - click to learn more. The Pin makes sense, but the biometric doesn’t. Try using Windows Hello fingerprint authentication again. I checked it out and saw that Windows Hello Fingerprint showed this, "This option is currently unavailable-click to learn more". fingerprint reader, windows hello IR camera. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. This login method is more secure and convenient than using a password. All options, including PIN, Fingerprint recognition, and Facial recognition, are showing as "This option is currently unavailable" under Settings > Accounts > Sign-in options. When I click on any of them, it just says "something went wrong. 0. I have checked the Microsoft website and Huawei website and it looks like the laptop model you have which is Huawei Matebook D15 does not support the Windows hello facial recognition. That is it. 2) Reset Facial Recognition and/or Fingerprint Options Go to Settings > Accounts > Sign In Options Fingerprint and Windows Hello worked fine out of the box. Nov 29, 2021 · Hello! I have an HP Envy x360 with Windows 10 (latest version). Select the option you want to use to sign in. I spent so long on this, but the problem is still there. I hope that helps. After installing some Windows 10 and system updates last month, the Fingerprint sign-in suddenly stopped working. Jun 5, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. (Windows Hello requires a PIN in case Windows Hello doesn’t work properly. The problem was still there so I've tried to reinstall the drivers directly downloaded from Dell' site. It's a hardware limitation since Windows Hello requires an infrared camera for depth perception which is necessary for facial recognition. After that, click Get Started and follow the on-screen instructions to reset Fingerprint and Facial Recognition. May 23, 2023 · Re-register Your Fingerprints. If you can't proceed to next method. It says face, fingerprint and pin are unavailable I've already tried resetting the tpm, re enabling sgx in the bios, updating, If so then your device may be enrolled in device management and your organization may prohibit Windows Hello sign in. Welcome to the Microsoft subreddit. 537. Fingerprint recognition (Windows Hello) shows " This option is currently Unavailable" Facial recognition (Windows Hello) shows "This option is currently unavailable" PIN (Windows Hello) shows " This option is currently unavailable" All 3 Policies under Computer Configuration\Administrative Templates\Windows Components\Windows Hello for Business\ must be in the state "Not configured". It says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. uhvwz kcuym ygbnxm wixnen bfyxdr cxvr ozbydea ahycajep cxkhk kchrqd fiwdt mdu iny ukgk cyasj