Ups lost my amazon return. To request a new return, please check back soon.

Ups lost my amazon return But the return center does not provide If UPS loses the package with my phone will T-Mobile still give me my refund? I know that if T-mobile recieves a trade-in that was damaged in the mail, it is considered the customer's fault, is this the same case with it being lost?If anyone has been in the same situation and knows what will happen, let me know. Same here. If they do, all you have to do is contact them and say that you have your receipt from The UPS Store. As you noted, it would need to file a claim with UPS to recover the cost of the items lost. I called my UPS store a few weeks ago with the same issue, and long story short, they go MIA for a week or two and don’t reappear until they reach the return center and get checked in. You can make a delivery change to a package by logging in and using UPS My Choice ® or make a one-time change as a guest. “A refund will be provided after we process your return item at our facilities,” it says. They normally leave a receipt under my front door mat. I started the return early on July 3rd. Reply reply (Not the same person) Koh's has lost my monitor when returning. Three of them got delivered back to Amazon return center and i got a refund. They told me I’d have to contact Amazon for the return status. Here you’ll find the estimated delivery date and tracking information. Changing a delivery with UPS My Choice can be done in She started an Amazon return and shipped the item back using an Amazon generated UPS return label. Select a label-free, box-free UPS driver picked up my Amazon return package but didn’t leave a receipt . She contacted Amazon and either her or the Amazon phone rep started an A to Z case. I would give that to Amazon. since then a day passed and now 0 units are showing. I missed the next pickup time which was the 5th. I returned something to it and within an hr I had a return. QUESTION: Is Amazon responsible for the loss? So far Amazon has NOT reimbursed me Ups lost a laptop that I was returning to amazon. Printing a label and dropping off at UPS (inexplicably) costs $6. I returned an item worth almost $200 to Amazon a week and a half ago through UPS. 00 during return. The ETA is 1/7. The store scans the package because it makes money according to the number of “drop offs” they receive. On amazon it says shipped and the date which corresponds to the label creation date. Amazon Return lost by UPS (Not scanned/no tracking), Apple Watch, Amazon said they can’t do the refund or raise claim with UPS as you are the shipper not us; UPS said they can’t do anything (Amazon needs to reach out for claim request). Until 6:00 pm the box was still there. I chatted with Amazon support regarding this since Im anxious about my return being stuck with Purolator. Edit: perhaps not inexplicably, though—the other reply above confirms my suspicion that UPS Stores combine returns into a single box that only ships to Amazon when it’s full (saving Amazon on shipping fees, hence why they can offer it as a free Amazon suddenly charging for UPS drop off returns - I don’t live near a Kohls or Whole Foods. Most amazon returns I see are just printed on paper and taped to the package. I kept the tracking number. Question. The return label was provided by Amazon to the buyer. That's how it is when I return stuff using UPS. Will Amazon cancel the return and bill me for the amount. Don’t use duct tape. Each return label is assigned to a specific return. Some people say that the packages are sitting at the post office or at the Amazon UPS. Skip to the ** if you want any info that may help. They have a drop box that was broken. Additionally, since it was a smaller order, they have submitted a request for “a refund for your lost items” They then sent me an email with a case number for future reference. S. Mail Innovations UPS/USPS Lost Package- Who do I contact? Printing your Amazon return label is essential because it contains all the necessary information for your return, including the return address and a barcode for tracking. UPS probably ONLY scanned their bar code, not the item or return bar code. He looked through all the return labels he had and said yes he found mine and took the package from me saying it was all done (I didn't know it was a thing for pickup returns Amazon needs to process my refund as per their contract with UPS. At this point Amazon returns feel straight up fraudulent. This is not a complaint department nor a substitute for customer support. Absolute not the case. The package was supposed to be delivered to Amazon on Tuesday, but tracking shows it hasn't been delivered. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service I have a large item I need to return to Amazon, so I requested the UPS pick up option because it would not fit in my car. This is my experience: order arrived 10/25; sent return with Amazon-provided label via UPS 10/26 (Sat); item was picked up from our rural community drop-off store same day and made it to the UPS station 40 miles away. They won’t do anything despite UPS confirming the package is lost. As a customer, you have certain rights if your UPS package is lost or delayed. Today ups driver picked up my return package, but he didn’t give me a receipt or any kind but just simply ask me to take a picture of his ups phone showing the tracking number of the package. This is the address you see on the Return Address section on the top left when you print a shipping label. Is this because UPS saves up enough Amazon returns then batch ships them back to Amazon in huge batches? That would totally explain why 2 codes showed as delivered, and the other 2 are stuck at “label created. Amazon return pick-up got lost Customer Seeking Help I waited half a day and run out in the rain trying to catch the UPS driver to give him my amazon return package. The hiccup is, due to the demand/volume of returns, Amazon takes a not-short amount of time to get to/process the trailer holding the return. 00 Whole foods doesn't give receipt. I would also check to see if UPS or Fed Ex have a proof of delivery from that tracking number. If they dont refund than (i didnt want a refund jsut waned parts resent but not now) I will challenge the cost of the items, and pay off the rest of If it’s an item from Amazon they provide you with a QR code. Make sure your address matches the address used on your UPS labels from Amazon. People request a return and it generates a prepaid label. (Please let me know if that is the wrong assumption!) UPS lost Amazon return . If the status of your return is "pending," it's time to reach out to Amazon's customer service team. Otherwise, it’ll will go in circles because people just go off the first label they see. r/UPS • UPS lost my Returns Without the Original Packaging. Ups said I need to talk to amazon and amazon says I need to talk to ups. I also read somewhere that a person returned their product with just the QR code and no barcode label, but the item was “lost” with both UPS and amazon blaming eachother. It's been been stuck in Ontario, California for a week. Service Alerts Simplify Returns; The UPS Store. For customers who prefer to choose a packaged drop-off option, that choice will remain in addition to other options, some of which may require a fee It's thier returns that I hate. : So I called Amazon and inquired as to why it was taking a long time and it came to light that although Amazon could see that my returned item had been delivered by ups, it still was not Okay, it’s the weekend. I hope I can still get my $150 back. The customer contacted us asking about her refund and we notified her that we never got the item back. Postal Service (USPS). We have an actual amazon return center here in MA cambridge in fact. UPS will pick up your return package on the next business day. I'd also read the instructions Amazon gave you to see if they say "the UPS store will box To track your return: Go to Your Orders; Find the order with the item that you returned. Source: Am a UPS Store employee and i do Amazon returns all day everyday. I've dealt with lost ups customer packages, less than USPS but it happens. After 7 help chat attempts a supervisor finally told me UPS needed to mark the package as lost in the tracking With Amazon returns, we (UPS) will very often, fairly quickly, get the parcel into Amazon custody, or one step shy of Amazon (sitting in a trailer ready to be taken to Amazon). How to Return an Amazon Package at a UPS Store. You simple show the UPS clerk the QR code, they will scan it and a label will print out. I first noticed this when I was scrolling through my old orders on Amazon and noticed that some of my returns still said “Return Started, awaiting for return to arrive”. One of these things is that you do not have to return your Amazon package in -Calls UPS- My Amazon return package has been picked up by the UPS driver, but Amazon is telling me it hasn't "Okay, ma'am, I see that your package was picked up on so and so date, but after that, nothing shows up in our system, that means we considered this package lost, and you would have to contact Amazon and make a claim and tell them it When customers call us on the UPS hotline regarding this Amazon return what usually happens is that you would make a request for Amazon to have a ups driver come pick this up but Amazon is sometimes slow in contacting us or even creating the label for the rerun and also once the label is created then the ups driver will come the next business day. reddiquette! This community is not sponsored by UPS. But Amazon has no control if UPS lost the package. Important information about return labels. Amazon returns tend to be RS1 labels, so we show up, take the package And your get out of jail free card is that when you return an item to Amazon you are given a receipt from UPS/Fed Ex. Drop item at UPS Store then get an email a week later saying they got it and processed the refund. One was an Amazon return and another was a set of Bose headphones. Good luck. The Amazon return was scanned and returned but the Bose package never scanned out. Possible charges after advanced refunds/replacements/exchanges I submitted an Amazon return last week where UPS pickup was the only mailing option. They have the return QR, but nothing on the actual product to scan. Email the store with your QR code and ask if they can screenshot you the drop off receipt, they can but will only if you’re nice. They scanned my return bar code at the counter. UPS may also provide you with a return label if the item was delivered directly from ups in which case you can bring up the label sent to you via email and print that at the store. They'll have you read it out to them, and then that's proof to them that you did return your item. UPS is liable for the value of the package contents up to a certain It just shows in my Amazon app that I need to return by whatever date. No UPS bashing. Amazon app showed the return with a UPS tracking number. They scanned my QR code and then gave me a receipt and placed the return label onto the package. I selected UPS pickup , will the tracking information show up on I’m going to the police station to report my lost boxes shipped by UPS next week. Tommorw i will have post office contact amazon that package is lost. "But AMAZON said you would pick them up!!!" A UPS agent told me that when a package has not moved in their UPS system for 4 days, that package is considered ‘lost’ by UPS. co. This is the address you Did Amazon lose Roberto Cusato’s return package after he gave it to UPS? Amazon doesn’t have it — and is still holding the $756 he paid for the leg compressions. So about a month ago I returned my sealed Macbook Pro back to Apple, I opened a return request, was sent through a UPS label to stick on the box and to then drop off at any access point locally. To receive the correct refund, don't include items from multiple orders or shipments in the same box. He wants a refund. Mail) to inquire about the status of your return. Obviously something is wrong. I’ve a return pickup of one of my Amazon ($350 valued) package. 1. After more than a week, the UPS tracking status of the package never changed from "Awaiting Shipment to UPS". I purchased a leg compression system on Amazon that ended up not being what I was expecting. Wrap items separately and use cushioning material. " I would get the refund to my Amazon account/gift card instantly once UPS scanned the item. I also had another package which I scheduled a pickup for via Amazon to be returned. On the top right is a search box. It might be because they aren't being properly scanned once they're received. Recently I returned an item on March 26th at the same UPS store I always take my returns to. Went back to UPS Store, guy said the number labeled "Tracking Number" on my receipt shouldn't really be called that You shouldn’t have to lose $334 because UPS lost your package. I also returned a defective Quest 3 and Samsung TV a month prior. I contacted Amazon and they said I just need to wait. The rest is, probably, the debriefing I needed to get past the last few weeks of frustration. Check if the item is eligible for free returns and print a prepaid return label if available. In certain circumstances, refund time frames may be longer. So 2 weeks ago I went to my local UPS store to return my Amazon return. No harassing, or bullying. Verizon is charging us for a lost iPhone UPS “lost” in their possession/office. The label was from amazon, does anyone know what happens in this situation, they are both giving me the run around. The UPS Store has an agreement with Amazon to take returns without a box and pack it in a box of their own together with other people’s returns and send bunches of them back to Amazon at one time. If you use Happy Returns, you can bring those items to The UPS Store since Happy Returns is now a UPS company. UPS will also track the following types of tracking numbers, which contain from seven to 20 characters: And it will be back in my card in 3-5 business days. Not sure what your tracking status means? Amazon's system should see it's already with the courier and automatically initiate the refund. I am in need of serious help. As an example, I returned an item in Feb of 20 to UPS. I'm assuming this is the "On call" service, where they bring me a label to my door and take the package away. A tracking number was generated, it says it was scheduled to be picked up last Friday. Remember that most Amazon returns via UPS are free of charge, but if you choose the pick-up method, you’ll have to pay a fee. The driver came by the next afternoon and I handed him the package. I’m now curious when Amazon will receive the items and when my refund will be given. So I have to return a monitor from Amazon due to a fault. The items were not consolidated. Help- Returned item to amazon via UPS, amazon now claiming they received no item and refuses >Amazon told me that once the item is scanned, I will get my money back. If the first attempt fails, UPS will try again 2 more times on the next 2 business days. Even if you have a UPS tracking number, I spoke with the UPS store to see if they have a tracking number yet and they said that these no packaging QR code drop off returns don’t get one anymore. Answer . Then a few minutes later I saw the UPS truck. And that package was returned correctly to Amazon, they said nothing else was inside that box it was just the Amazon Many UPS and FedEx packages are only shipped part of the way to their destination, the final lap to your home or office is often handled by the U. by . I put the label on the box and put it on my porch for UPS to pickup. Can you all help me out with what I should do here? I shipped a pair of $160+ sneakers back to Amazon via UPS back in August for return as they didn't fit. It triggered after I requested a replacement because UPS lost my package. If my package is lost, can I use the shipping label customer receipt thing as proof that I did give my package to ups and it's not my fault? Archived post. They gave me the option to do a home pickup, or pay for return shipping on my own. 3 weeks later. Drop off your return at a participating UPS store or Amazon Hub Locker. UPS says it never entered their system so it's considered lost in transit and i need to contact Amazon for it. If the tracking says I was only given two option for returning a package. The items were to arrive on Monday and when they didn’t, with no tracking updates from UPS besides “shipping label The customer opened a return request that was auto-authorized and provided a UPS shipping label through Amazon. On that receipt it says weight info and at the top tracking number info. Amazon UPS Pickup Return lost . I sent all of my proof to Discover for this order I returned. Ive been through 3 different Amazon managers and 5 reps, they all keep denying my refund request even though I show them the receipt. Last Black Friday, I shipped 10 boxes, they are 15x15x23 in big, around 40lb each, 3 are lost, 1 is exchanged thé box. UPS grant the claim and reimbursed shipper (amazon). It's been a week past the stated delivery date. I figured the driver would just pick up the PC along with the other one. How to avoid a lost Amazon package I dropped off my Amazon return package yesterday 6/15 @ 1PM. However, i can't track the last one which is worth $500. I can’t file a claim due to using Amazon’s shipping labels. From your home to the depot, at the depot they might have needed to scan the actual item for it to register with Amazon. Will Amazon cover the loss? by . An adult must be present. I would contact them through chat and let them know what's going on. This March 9th, I shipped 10 boxes , Know the size and weight restrictions – the maximum weight accepted for returns is 75 pounds. Immediately Amazon lost my return item and now saying they didn't get it . If you selected a label-free, box-free return location, you don't have to package your item in a shipping box. Home; File a Claim; UPS picked up 4 Amazon return packages from my front porch last Friday. But, my tracking indicates that the item has already arrived to the amazon warehouse and it has been over 10 days since it has arrived. today I received a email from Amazon that they are waiting for the item. Right now I check the status update and it showed no info beside the label created by Amazon on Saturday 6/12 like not even the info that I did drop off the package at my local UPS store yesterday 6/15. Thank you for your help! UPS Lost my $1,800 package So buyer returns his old dead battery to me, classic Ebay return fraud. For a label-free, box-free return, initiate the return through Your Orders. You may be able to contact your shipper to get a label sent to you; If you have a label from your shipper, affix it to your package; You can either It looks like UPS has lost an FBA shipment. I put it in a return bag with 2 other items, and sent it off. Sign in. This is an agreement between The UPS Store and Amazon, not UPS. Select View Return/Refund Status next to the order. Copy post link. AMAZON sends ups 3 1lbs labels each time. Otherwise the return shipment is just highly unreliable. Your Business: Amazon Fresh Groceries & More Right To Your Door: AmazonGlobal Ship Orders Internationally: Home Services Experienced Pros Happiness Guarantee: Amazon Web Services This is an unofficial community where people can discuss and ask questions regarding UPS related topics. UPS lost one return $1,349. Try delegating 230 Amazon returns to people who don't understand that Amazon and UPS are two different companies, and that Amazon isn't an organization. How to complete a label-free, box-free return. This sub is not used for bashing UPS. As you noted, it would need to file a claim with UPS to recover the cost of the items Your shipper may have included a label in your package, or instructions to print one. Amazon is known for its exceptional return policy, which makes handling things like Amazon returns easy. I put the label back on the original UPS picked up my amazon return package yesterdayno status update . If the return is lost, Amazon will tell you to wait the maximum of 30-days. I chose the home pickup option. Hello I have a question for the ups peeps here. Soon as the item is scanned, I get an email from Amazon very quickly that they have issued the refund. Officials Are Worried About Traffic as Amazon Let Staples take care of your Amazon returns. UPS tracking says they tried to pick it up, but they never did come by that day. If you wish to return an Amazon package at UPS Store, you should know that the process is very simple. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories If not, then Amazon might have lost your package. I called ups and they said the package was lost because the status hasn’t been updated in a few days. Whereas every employee of UPS is member of The Brotherhood of Teamsters I returned a Samsung tablet to Amazon last Wednesday 3/31 & dropped it off at a UPS store. true. ” It’s good for UPS from a consolidation perspective, but not great from a customer standpoint for individual item tracking. Remember to use reddiquette. I bought a Macbook Air M2 on Amazon but then found a better price, so I returned it, they arranged for UPS to come pick it up, it was delivered and everything but they never refunded me. You may have even personally dropped it off at the UPS store or post office, but apparently your return is lost somewhere between you and Amazon, perhaps stuck in a corner of a USPS warehouse, or in a UPS Amazon denying me refund because UPS return got lost TLDR: I returned 3 things to my local UPS store for drop off. I initiated a return on Amazon last week. I am dealing with this crazy situation of having lost 1k because UPS picked up an Amazon return from my front desk, didnt mark it in any way / scan or whatever so that Amazon would be notified the item was picked up, and I kept asking about this for 2 months!!! and no one can help me either retrieve the package or The consolidation method can take weeks to arrive at an Amazon returns facility and for them to finally open the box and receive the returns. Amazon refuses to help me for months and I'm fighting my credit card to get my $2000 back. Before UPS comes, securely pack your return. Reply reply UPS packages don’t show in transit anymore for returns. I am having similar issue, I return an item(s), drop at UPS, get a receipt, I get a refund right away and then a month later I get a notice that I have been charged my credit card AGAIN for the same item I have already returned, Amazon having clear record the item was returned to UPS, and the date. I am assuming that when you return it to the locker, and someone comes to pick it up that day, that it would still be a few days before you had your refund. Will I have to start a claim with UPS or is it Amazon's responsibility since they are technically the shipper. No NSFW material. Recently, we have had 2 separate returns lost in transit by UPS. Yes because while most Amazon returns you drop off at TUPSS don't require packaging, you will get one every now and then that does -- depending on the value, nature, and seller of the items your returning. This has always been the case. They'll give you the refund back. Kind of really shitty of Amazon to put the blame It can take up to two weeks to get your refund. I kept having the same problem you describe, packages were not scanned, as such they were “lost” and it was my responsibility. Step 1: Log into your Amazon account Amazon offers different return methods, such as dropping off at a UPS store or an Amazon Locker. I shipped a seller fulfilled order via UPS on Apr 14, 2022 at 11:59 PM PT; A customer open and return a package, the return package (amazon prepaid label) was lost in transit via UPS and nobody want to help us. Unless I return the item I will be recharged the purchase price. The UPS Store should have scanned your return Recently, we have had 2 separate returns lost in transit by UPS. One of the items got recently refunded to me, while the other 2 items I sent in haven't been refunded and the tracking If you have the receipt for dropping them off, just call Amazon. But to be clear, this wasn’t your fault, and you should not have to pay a dime. Find The UPS Store near you. No Spam. 5 days later and no refund. UPS labels purchased on Amz seem to be a nightmare for many that have posted regarding Lost/ Insurance claims unable to be filed or going directly to Amz, and return to sender packages that get lost at an Amz facility, as you are experiencing Any suggestions today we had a response to a lost batch of inventory sent in to amazon. Q: I purchased three items from Amazon that I returned via UPS. Seller_njextiRwDN1WX3 years ago. They processed my return at the counter. I have been trying to get a hold of management for over a month regarding my bill, and all I have gotten along the way has been harassment, and being told lies to justify why I am responsible for UPS losing my package. $350 return. -Calls UPS- My Amazon return package has been picked up by the UPS driver, but Amazon is telling me it hasn't "Okay, ma'am, I see that your package was picked up on so and so date, but after that, nothing shows up in our system, that means we considered this package lost, and you would have to contact Amazon and make a claim and tell them it I had a $2,500 PC returned back to Amazon the other day. Seller_ppwQYDJK9Qxbv5 years ago. I look him up online, He's a big-time lawyer specializing in fraud, ironically. I returned the item almost a month ago via UPS. This is only a Q: I purchased three items from Amazon that I returned via UPS. We do initiate a UPS lost package claim. When I go on amazon to check the status, nothing pops up except the return process has been started. Amazon can’t just keep your money regardless if ups lost it or not. Get packaging tips. it never made it back Amazon, but I was not responsible for it. My brain doesn't see it as simply dropping off the return; it's pulling up the QR codes, but before that I have to drive there, but before that I have to get dressed, and some time around there I have to make sure I can find the stupid thing I was going to return, and I have to check the store hours, but I can't go until my day off, and if my I told Amazon it is lost and showed them the drop off receipt, they say it is invalid. A lot of people have their share of bad experiences with the USPS. A customer has been repeatedly trying to get me to pickup 3 full size couches for about 3 weeks. After 7 help chat attempts a supervisor finally told me I need (why me and not them?) to contact UPS and mark the package as lost in the It was not suitable for my use, so I returned it to Amazon via the Amazon return counter at Whole Foods two days after receiving it. UPDATE: I don't return many purchases, and when ever I would return via UPS store, I would get my refund an hour after the UPS store clerk would scan my item for return. I left the box out all day for UPS. UPS is closed. Schedule a pickup with UPS, especially for larger or heavier items. Add your return label (if applicable) and package your items for return. This is part of why I am super careful to take my UPS returns into a store and get a receipt and track my packages. The UPS Store. As you noted, it would need to file a claim with UPS to UPS does not take Amazon returns without a return label on a sealed box containing your item. However, I have never had any kind of hiccup. File a claim with UPS and our team will investigate your claim to see how we can make things right. I would, but the problem is that the UPS Store option is free. I want to know if they are likely to reverse this refund if UPS can't find the item. It was checked in as recieved and the number of items added to stock values on amazon and showed on the website as units available. Amazon support told me to wait for 2 weeks after I dropped off my package and if no refund appears on my account, they will do it manually. I called the UPS store and they told me as long as I have the receipt Amazon will refund me, apparently not. 😡 So far I've noticed even returns as far back as 6 months ago are still showing as in transit on Amazon but UPS says otherwise, refunds were issued in the regular time frame for those though. So back to Amazon help chat. Are your returns set up to go to a PO Box? If so, Amazon might not be providing those prepaid return labels for return items over 1 LB. The store cant file one because it was a prepaid label. If the item was never shipped, that is a different story, but if the return was shipped, the seller is responsible. Or at least cover it. I am fairly sure that it will be next to impossible to get Amazon to open a lost packages claim with UPS. Keep in mind, there You shouldn't have to lose $334 because UPS lost your package. Make sure your address matches the address used If the replacement/exchange order is immediately shipped to you, you'll need to return your original item(s) by the "Return by" date referred to in your return request confirmation email or you will be charged for the replacement/exchange. It shipped out the same day & the return address went to the North Las Vegas Amazon return center. Always get a receipt for shit you return. Box has been delivered complete with proof according to UPS, but Amazon has I don’t return stuff to Amazon with much frequency, I think only a handful of returns in the past. Amazon drop box or UPS pickup. “It can take up to 30 days for us to receive and process your return. . Amazon probably can see the shipping details but since UPS is a partner with Amazon, they share a system that coordinates returns. If your Amazon return is not showing up or if you suspect it may be lost in transit, there are steps you can take to track your return and ensure you receive your refund. 1Z9999999999999999 999999999999 T9999999999 999999999. Get in touch with Amazon's customer service team. If nothing by then, they will have you call into them, maybe fill out some information on an email 13 votes, 23 comments. I specifically remember walking it to UPS across the street, and I specifically remember getting the postage from Amazon shipping. The shipping label was addressed to Bose. I’m not sure if it has something to do with the delivery driver stealing packages from the Amazon hub or if the package is truly lost. UPS has a fairly efficient claims process that you can use to track down a missing package and possibly get a refund or a replacement for it. Amazon has not received the There are many ways Amazon will help get your return off your hands for free, including drop-off options at Staples, Whole Foods Market, and Kohl’s locations. I had my window blinds open. The UPS Store has a location within 10 miles of nearly 85% of American households. Last week I started a return on a junky set of plastic nail brushes (cost about $6), Amazon said there would be charge $1 to return it via UPS store, but the return was free if I dropped off at Kohl's. So what happens if UPS is not able to locate the package. Amazon. UPS Lost my $1,800 package upvotes Seal your box with plastic or nylon tape at least 3 centimetre wide. You can drop off the items you want to return at a location of The UPS Store during business hours, including weekends. A couple months ago, I returned an item to Amazon worth around $40. But Amazon has to file a claim first. After contacting Amazon numerous times and being instructed to file a claim directly with UPS, I logged into UPS claims page with our Amazon credentials to file the claims. ” Longer than 30 days? Like when? (Related: UPS lost my package! Is Amazon’s resolution fair?) I returned 4 items in one box, I provided the box, UPS provided the label using the QR code sent from Amazon. My reference # is a bunch of letters. Nothing was updated on the order page of Amazon. When I return stuff to the UPS Store Amazon considers the return complete. So it appears UPS lost my return. Returning an Amazon Purchase With UPS . You can view the status of a return or a refund in Your Orders by selecting View Return/Refund Status next to the relevant order. No personal information. Couldn’t be any easier, and one of the few reasons The first step for buyers is to confirm the status of their package. How to file a claim directly with UPS for lost packages that are shipped with Amazon prepaid UPS return labels. The Rights of Customers in Case of a Lost or Delayed UPS Package. I was able to contact seller support last week and they advised to refund the customer and file a Safe-T claim, I did that and of course the Safe-T claim was denied due to “Orders that are damaged or lost in return transit are not eligible for reimbursement from Amazon”. Each time your tracking label is scanned, your package’s whereabouts are updated in your tracking details. Follow these simple instructions: Use Amazon’s Online Return UPS lost my package and Amazon is refusing to give me a refund. I drove to my local Whole Foods and propped it off at an Amazon kiosk. Check your tracking status. Amazon Return - UPS Pick up - Left no Receipt - No Scan . 5 months down the line of after stalling and delaying, Amazon a to z guarantee refuse to pay out. Looks like I'm getting ready for a fight. uk Today's Deals Resale Outlet Subscribe & Save Vouchers Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Help and customer service Find more solutions I have been having a similar issue with some returns that generate but there conflicting information on Amazon. A large company like Amazon has systems to deal with lost returns. Any issues or concerns should be dealt with through official UPS Customer Service. Pack and Ship Close Barcode reader Camera. I asked the same agent about filing a claim for the lost package and this UPS agent told me I cannot file the claim, Amazon is the considered the customer/shipper, not me, so Amazon must file the claim for the lost package. It looks like Amazon may have switched to UPS exclusively for returns exceeding 1 LB and if that is the case, they might not be able to They can't give me the code but I already called Amazon to get my code. We did not send the UPS label it was generated by Amazon. The package was never scanned. UPS has lost my item of $1,349. To request a new return, please check back soon. 00 lost by UPS during return. I dropped off two packages at my local UPS store. checked the delivery status and its been changed from 7 received to 0 received and amazon now I had UPS pick it up and I have the tracking. ** Most important step is #11 below) Remember: If UPS asks for the account number it will be the 6 digits after the 1Z in the tracking number. Seller Forums. Choose the one that’s most UPS pickup, return receipt given. UPS tracking numbers appear in the following formats:. Customer ships the package back and the package is now lost with UPS. When you decide Amazon/UPS Lost my package and refuse to admit and refund. How well did you attach your label to the package? If like a vast majority of Amazon returns you used the bare amount of tape to attach your label a good bet is that your label got ripped off during either the the unload process or its trip through the UPS facility. Only Amazon will know what box your item is linked to, even the stores don't have that This new Amazon Prime return charge seems to be related to drop-off at the UPS store. The only thing UPS does is deliver the package. They’re independently owned franchises. Also, for the love of god, please PLEASE get rid of the old label. UPS has admitted to losing my package in transit and said they will refund the money to Amazon. I received an email from Amazon that my return was not received by Amazon's Amazon pushed back on my return saying I never even started one. so the coupon is lost and the other items I purchased with it to reach the price that were a deal, or at least standard price with the coupon In our area (North Florida) UPS has not scanned packages when picking them up since the pandemic began. She did say that this could take some time to If you’re trying to check a return's status or print existing return labels, please visit Your Orders. I scanned an expensive item into for Amazon return despite having a tracking number (that says the status is unknown), 2. You shouldn’t have to lose $334 because UPS lost your package. After couple of attempts (UPS never showed up but update that they came and package wasn’t ready) a lady from UPS picked up my parcel which has no label on it as UPS has to bring the label. I wrote him that I would track the package. I’ve asked her where is the label, just put it on but You shouldn’t have to lose $334 because UPS lost your package. A amazon locker is different though as its a locker. As you noted, it would need to file a claim with UPS to recover TLDR: After 23 days of limbo I was credited for an expensive return that UPS lost. Last this is a sub for ups store employees trying to get away from Amazon customers that’s why you’re getting mean You shouldn't have to lose $334 because UPS lost your package. There's really no way of All my Amazon orders give me a delivery date of 4+ days later, and then almost always have extra delays on top of that. I recommend you file a claim for the lost package with ups. Check your Amazon account and look at the order details. After joining this sub I also started taking pictures of my items on the counter at UPS and verifying the weight. Still I got a email saying that Amazon acknowledged the return. No product, no money Reply reply Post must be UPS related. The 1Z##### (where # is the number or letter) Log into the UPS website using your company UPS login (or create a new one). Flag post for review. I keep telling her UPS doesn't ship packages that size or weight. Drop off in the store and we’ll pack and ship them for you! Hey @Seller_aJh3Eq80eI1gn, I think I may have discovered the reason for these lack of prepaid return labels. Check with Your Carrier: Before filing any claim with Amazon, contact your carrier (such as FedEx, UPS, or U. We appeal on A-to-z decision but amazon still think we are responsible for lost package. I received a refund and everything was good until couple days ago. UPS acknowledged the package is lost but won’t let me file a claim Had a similar issue - dropped off an Amazon return at UPS Store, they scanned my QR code & gave me a paper receipt. Package has been missing for a full month per the customer. Not much 27. Super cheap, less than $30 for all the items. The progress stalled at an internal distribution center--it arrived, "left" again, then I saw "possible carrier delay The UPS Store can help You can drop off your Amazon returns all at once and The UPS Store will pack multiple returns in the same box. And the tape job usually sucks. They won't drag it out any further at this point; you will be refunded. UPS will bring a prepaid label for your package. You can only track returns that have a prepaid Did Amazon lose your return package? Learn how to get your refund and understand Amazon's policies for lost returns in this frustrating tale of customer disservice. perhaps you need to speak to someone at your UPS location / franchisee & they may help you - locate it within Learn about Amazon's return and refund policies, including how to initiate a return and track your refund. We create a claim on UPS and they granted, package lost, now UPS ask the Account Number in order to paid but the customer is AMAZON due this is a "amazon prepaid label". Hopefully there is a way Amazon can file an UPS claim for unresolved/lost packages for their customers. Find a location near But I know when I go to the UPS store to return it, they won’t have any way to scan the product. The ups store lost your package. Did you include your return bar code inside the package as Amazon instructs you to? Called UPS and they told me the package is lost and I will need to file a claim with Amazon (because they provided the shipping label). I made an order for some phone accessories about 10 days ago. It’s being collected on Tuesday and they sent me a return label via email but the customer service agent on Amazon who I spoke to says ups will come with their own return label etc for the monitor, is this actually how it works as I need to find a place to print off the label if not, thanks. I have been dropping off my Amazon returns at the UPS Store but they still haven’t been sent to Amazon and thus I haven’t been refunded. Reply reply UPS lost my package and Amazon is refusing to give me a refund upvotes We are a furniture company, therefore all of our packages are very large and heavy. As you noted, it would need to file a claim with UPS to recover Then it was requested that I return the damaged box of gloves to Amazon at which point they would exchange for another or refund. I kept checking. We are here to discuss things related to UPS, and answer questions the best we can. Any claim I opened against them it was an immediate lose. Until recently, when I started a return, I had the option of "Refund to your Amazon account balance / Estimated refund timing: 2-4 hours after shipping. The package was lost in transit with a last scan of 11/11/2019. Sign in Remember, Amazon says if a return is lost, the seller is responsible, so they will force a refund if you do not. 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