Redpoint hq e. Overview. 1. . 184 Welcome to Redpoint HQ! Are you interested in migrating existing facilities or launching a new facility on the Redpoint HQ platform? Make a deposit today to secure your position in the priority onboarding list. Jan 28, 2025 · Features Check-in: Check-in page displays and remembers selected gate. Choose which EXISTING Facilities: Priority Onboard + Migration Deposit; NEW Facilities: Priority Onboard Deposit For Child Memberships, Redpoint recommends that a Parent/Adult be set up as the contract holder with the Child as an enrollee. This will be where you can allow or disallow freezing on individual plans. Staff can edit in Redpoint. To edit an existing staff account, search for the staff person and click Edit. In the view window, right-click and select Print. name matches one of the desired categories if (['Getting Started', 'Hardware', "What's Seats give a machine or a person access to Redpoint. Payments integration for International customers coming soon!Click the link below to begin the pr If the enrollments on the contract are not moving to the same course, one enrollment should be cancelled with a new booking created while the other is moved. Search our knowledge base or browse content below Apr 26, 2024 · Laakman explained that Redpoint HQ was designed with three principles in mind—to be fast (i. Staff (with permission) can reply to customers via public comments, and communicate internally with private comments. Contracts cannot be split up, enrollees can only be added or removed per the restrictions you have set. (Because the pay method bills through the home facility on the customer record, not the contract facility. Apply an asset schedule here if applicable. Related to Plan Configuration Agreement Waiver See also related Staff Workflow: Validating Attachments Overview Attachments—such as waivers, student schedules, or other submitted documents—can be configured to require validation. Useful for billed memberships where you want their monthly dues delivered to their home gym. Invoices record the details of a transaction: items sold, quantity sold, price per item, and discounts applied to the item(s), taxes applied, total amount owed by the customer etc. Check-in screen will also display gate used for entry. 184 Seats give a machine or a person access to Redpoint. Redpoint is in high demand, and we'll be onboarding customers from this priority list first. Navigate to the customer’s record and go to the Attachments tab, or open the contract and go to its Attachments tab. Apr 26, 2024 · The new Redpoint HQ software is already in use at Edgeworks’ Bellevue, Seattle and Tacoma locations. name matches one of the desired categories if (['Getting Started', 'Hardware', "What's 6) Read the Warning and you most likely want to Select the first option: update the contract holder and transfer the stored payment method (you have to have your credit cards already migrated into Redpoint). Redpoint HQ is currently live at the three Edgeworks Climbing + Fitness gyms in Washington. Contracts: Add date of birth to 'Pending Validation' grid. The seat does not provide access to anything within Redpoint, use Roles and Permissions to configure access within Redpoint. Register Computers. Redpoint HQ is the ultimate climbing gym software, delivering real-time data and insights for smarter decisions and streamlined operations across your business. 1 ? categories : sections). Configuring your Document Inline vs Document Mode Overview. Laakman says that Redpoint HQ’s pricing will be competitive with other products on the market. If the email send fails, keep going and then come back to test email. Recommend: Epson TM-T88VII (Receipt Printer Settings) Receipt printer can be networked and shared by the registers if it connects to a single cash drawer shared by all the This article walks through an example Party Program Plan, where the booking customer will book for a quantity of people, but they will not provide their names or info at booking. When validatio Seats are the connection from a particular machine to RedpointHQ. Understanding Billing Daily Maintenance Feb 28, 2025 · Fixes Contracts: Fixed an issue where multi-enrollment contracts with recurring promotions did not always process terminations as expected. Recurring billing is set within plan settings. In Products Module > Manage Products 'Product List' (Tab) > Filter > Type Selection Charts: Added new reports for Active Enrollments and Contracts, as well as Dues (Total, Billable, and Frozen) within Charting. Adding a column for Date of Birth to the results grid for 'Pending Validation' assists in validating waivers. In Manage Menu > Organization & Facilit Jan 30, 2025 · Features . These prepayments may include gift cards or direct payments made in advance to cover upcoming charges. Configuration Options Termination rules are configured in Plan Settings > Termination Terms tab. Basecamp: Download to connect. Redpoint will now save gate details in check-in history. Please enter your phone number or email address to receive a verification code. In Manage Menu > Contracts > Bulk Recurring Changes > Plan Dues Change Previousl The Session Join Spoke is only available for programs with recurring billing. After setting up Ticket forwarding, all incoming customer outreach (from forwarded email addresses, replies to emails, and the ‘Contact This workflow is used by staff for closing out cash registers nightly. Go to Manage > Staff, Roles & Permissions > Add New Staff. A document is only created when the customer completes the purchase online or at a kiosk. RedpointHQ. Click Yes. 7) Shows the Child as the Enrollee and the Parent as the Contract Holder Grant/Edit Staff and Admin Access. Mar 10, 2025 · Features Products: Added filter for product 'Type' to main products grid. Our Platform. name matches one of the desired categories if (['Getting Started', 'Hardware', "What's This article covers the basic definitions and billing options within Redpoint. For information on configuring your billing options, see our workflow here. , with the fewest clicks possible in operation at the front desk), to be easy (tailored to the unique software needs of customers, staff and managers), and to be flexible (allowing gym operators to configure the system to the needs of their specific Redpoint HQ is the only fully featured software for climbing gyms, combining a modern UI, customizable plans, seamless operations, and powerful business and marketing data—everything a gym needs, all in one platform. Default Staffing Tab (Assign Instructor) To assign Instructors to a course there are a number of heirarchical options. The Freeze Terms Spoke is available for Programs and Memberships. name matches one of the desired categories if (['Getting Started', 'Hardware', "What's Plans sold by staff through Redpoint will not generate a document attachment—even if the Documents spoke is configured. Provided by Redpoint during onboarding. Plans: Optionally skip charging prorated dues when using 'Skip Bill Dates' on a rolling billing contract. What is Transferred? Everything stored in a customer’s sidebar (notes, tickets, contracts, invoices, payments, tickets, check in, etc) will be transferred to the selected customer record. In addition to the Register names you create, Redpoint has a built in "Back Office" register and a "Storefront" Register. Customer Segments will define a group of customers that can be used with Redpoint’s built-in tools to create Custom Reports, Email Automations, Promotions, and several other applications. Jan 30, 2025 · In Redpoint HQ, the ticket system is a way to manage and organize the communication with your customers all in one shared interface. Staff can update the customer’s Online Profile (if they have the permission) by editing the Phone or Email in the customer record Edit window (click Edit at the top of the customer record window to access). On the Questions configuration spoke you can configure questions to ask at the contract level (one time per contract) or at the enrollment level (asked per enrollee on the contract). Memberships set up using Contract Billing Day Source, with a start date in the future). You configure these to meet the needs of your business. Here are some sp 1 ? categories : sections). Mar 24, 2025 · 1 ? categories : sections). For a look at the example on how to configure a cash drawer, follow this link here. RedpointHQ for US customers is compatible with Fiserv* for integrated credit card and ACH payments. You are able to link accounts within Redpoint to allow for customer portal adjustments for parents, sign up others in the calendar, and allow a parent to see a child's QR code for checking in. Use a Customer Requirement to lock down age such that it flags if someone "ages out" on an active contract AND/OR if you want to enforce the requirement on the staff-facing side. Jan 16, 2025 · In View Menu > Reports > Redpoint Insights 'Reporting' (Tab) > Standard Reports (Tab) > Metrics (Dropdown) > Plan Enrollment Counts > Grouping (Dropdown) QuickBooks Online: Redpoint HQ now integrates with QuickBooks Online (QBO), with supported online transfers. Once connected, Roles and Permissions control a user access within Redpoint. Redpoint allows customers to make prepayments on their accounts, which can be applied toward future billing. View the completed waiver in Redpoint on the Attachments tab (Customer Record left sidebar OR within expanded Contract on Attachments tab) To Print, right click in the view and print. We invest in startups across seed, early & growth phases. 184Redpoint HQ — 1. The Back Office Register is the one assigned to User Seats, and can also be assigned to Workstation seats if desired. Dec 19, 2024 · Improvements Contracts: Allow bulk price change on $0 contracts if no discount total is greater than $0. View/Print the Attachment. Find Lists in Manage > Organization and Facility Se Overview. name matches one of the desired categories if (['Getting Started', 'Hardware', "What's Apr 23, 2025 · Features Tickets: New permission added to control ticket assignment notifications. Receipt printer. name matches one of the desired categories if (['Getting Started', 'Hardware', "What's Redpoint partners with visionary entrepreneurs to create new markets & redefine existing ones. Added a toggle for invoicing/skipping prorated dues when creating a contract with skip bill date settings (i. Seats are configured in Manage > Organization & Facility Settings > Seats Overview Lists are labels of information and templates that are used throughout the software and in the customer portal that you get to define. Staff can now receive email notifications when support tickets are assigned to them or updated — if this permission is enabled in their role settings. Give the spoke a Version Name for reference You can manually key in credit card information using the web browser. This is helpful when taking a payment over the phone and doing transactions in the office. Your Vision. by accessing or using any part of redpoint hq services, or by completing any subscription registration process, you (1) acknowledge that you have read, understand Jan 21, 2025 · Features Tickets: Added predefined ticket comments to Administrative Lists. Search our knowledge base or browse content below Feb 28, 2025 · Redpoint HQ Redpoint HQ, founded by climbing gym software experts Tod Bloxham, Ted Knudsen, Andy Laakmann and Fletcher Hazlehurst, is a fully featured software for climbing gyms that combines a modern user interface, customizable plans, seamless operations, and powerful business and marketing data—everything we know a gym needs, all in one platform. Features; Pricing; About; Contact; Copyright © 2025 Redpoint HQ Dec 23, 2024 · Overview. Modern UI Sleek, user-friendly interface for web, mobile and staff facing Welcome to Redpoint HQ! Are you interested in migrating existing facilities or launching a new facility on the Redpoint HQ platform? Make a deposit today to secure your position in the priority onboarding list. Roles & Permissions are what give you access within Redpoint. Age restriction is also only optionally enforced in the storefront - it is NOT enforced if the staff are making the contract via Redpoint. Click View next to the attachment. Gym Hours as example. Register reconciliation—also known as Z-out—is a critical step in your daily closing procedures. Redpoint comes with 3 built in attachment types: Terms and Conditions; Customer Photo; Ticket Comment Media . New List resource that adds allows you to predefine ticket comments. forEach(function(block, index) { // Check if block. Powered by Redpoint HQ — 1. A document is not required if the plan is sold exclusively at the front desk. Alongside using POS buttons to display specific contracts, you can optionally configure your POS to include a “New Contract” button directly on the POS screen (as shown below). Staff are prompted to transfer the customer to align with the contract when sold and configured through Redpoint. Duplicates, not flagged as duplicates, are likely due from your data migration into Redpoint HQ. Pages. Take your API key and add it to Redpoint In Redpoint: Go to Manage > Organization & Facility Settings > Integrations > Sendgrid; This will give you a webhook that you then need to go put into sendgrid; When saving the webhook, Redpoint will prompt to send a test email. A seat alone does not give a user access to anything within Redpoint. Jan 17, 2025 · Features . Provide a version name Basecamp for Mac or PC - the software used to log in and launch Redpoint in a Chrome browser. Creating Customer Segments. Invoices are created anytime a customer is sold a product, even if that product is $0. 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Redpoint hq. You configure these to meet the needs of your business. Redpoint hq. Gym Hours as example.

Redpoint hq. You configure these to meet the needs of your business.

Redpoint hq. Gym Hours as example.