Virgin media cisco box not working Hi we have a 360 box which has been working fine for a couple of years but as of a few days ago it produces no display at all when switched on. When I set the no so "SuperHub" to modem mode (basically passing everything to the 1841) I get barely 2Mb. Cisco VPN-----Hub 3 - Modem Mode - TP-Link Archer C7. TiVo's have an inbuilt internet connection and do not use your home broadband - check the heartbeat LED indicator on the front-right of the box for static=working, flashing=failed. This runs the same TiVo-software as your current box, just on much newer hardware that's a lot quicker and supports more streaming apps & recording tuners. 67. Virgin Media; My Virgin Media; Shop; Help; Try computers with Cisco’s OpenDNS using 208. Been having the same problem with outlook 2010 since Monday, in the Bracknell area (RG12), has happened before and fixed itself after a few days, reluctant to change any settings as they have been the same for years, I cannot access sky sports through virgin stream on my tv, laptop or phone through the virgin media log in link on the sky sports page. It's the same on both boxes, but my phone So, if you check your Virgin Media Mail emails through My Virgin Media or at mail. Also, extra boxes do not have their own hard disks or tuners (unless converted from a V6 box), so you lose storage space and recording ability and are also reliant on the main box being on to watch and set recordings and also on having a decent wi-fi signal (or ethernet cable) between the two boxes when watching recordings. I contacted Vm to ask advice and they told me all I have to do is plug the box back in to the bedroom. Go to the App Store or Google Play to download and sign in to the Virgin TV Control app; For iOS devices, tap the More button at the bottom right of the screen, then tap Remote Control from the menu App not working clareg1. , and we were told we could keep the old model. I'm a Very Insightful Person, I'm here to share knowledge. Kind regards, I've forgotten my password for my Virgin Media account and every time I try and reset the password it tells me that it is invalid no matter what password I choose (within the limits provided). We have had it before in the box though would this affect my internet also? 0 Kudos Reply. If you have a 360 or Stream box you can also use the Virgin TV remote to control any connected audio devices, like a sound system. But this also jot working on my pc or - 5490628. I have tried downloading the app If you have you tried tried rebooting the box by switching the power off and on again with the switch on the back of the box and t hat makes no difference try a factory reset of the box using the keep recordings option. Joining in Options. Reported the problem an My amazon prime won't launch any more. If you have a TiVo box and change the PIN If the factory reset of the 360 box hasn't worked you could try swapping the remotes between boxes by factory resetting and repairing the remotes to the different boxes and if it's definitely the remote t hen quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the Hi, I have two V6 boxes. This is where my second v6 box is located. 222. I have tried unplugging and replugging. 85% service availability and a team of specialist engineers working around the clock. What do I do? Thanks Hi Charley. I'm a new customer, the VM engineer came and installed my brand new (fibre) line and equipment (Hub 5 and Stream box) 2 days ago. At some point this morning an attempted system update seems to have triggered an issue with my V6 box. Any wisdom would be appreciated as I'm keen to explore the new sky footy. So the fault clearly resides with the 1841. Need to WPS button not working . Up to now I was watching on a 15 year old LG TV but recently it had developed intermittent issues with the screen flickering on and off, but only using Virgin Media (streaming from a Firestick was fine). Welcome to our community and thanks for your first post. Last night I also wasn't able to op I've recently received a 360 box and it's not working. However I switched them off when I went on holiday and since I returned a few weeks back the - 5500962. You're looking for cloud technology you can trust Fast delivery, I've forgotten my password for my Virgin Media account and every time I try and reset the password it tells me that it is invalid no matter what password I choose (within the limits provided). I’m accessing Sky Sports + via red button. I'll be looking to have wired points as well as wireless, the Sky Q Mini box works better wired than wireless. I've also tried to order online but after checking my TV box it just says something We’re delighted to work with Cisco and Virgin Media to deliver this. #show int f0/0 Provided that VM "Child Safe" an 18+ content filter is disabled there are no Virgin Media related reasons why Cisco Any Connect is not working. So premier football matches and F1 just buffer constantly and won’t display but less popular The partnership between Cisco and Virgin Media O2 continues to yield positive results and build momentum toward a profitable recurring revenue growth. Despite turning off my set top box, leaving it for an hour and re-booting nothing changed. It's unlikely to be relevant but I'm on my second V360 box as the previous one developed a fault and was replaced by Virgin. I recently "upgraded" my package to 360 at the end of the week before last. A V6 does use your home broadband and needs either an (ideally) Ethernet cable or wireless connection to your homehub. It will load, but won't play any content. So had the booster for a while, everything was ok until this morning and it started to @STEVECLEM66 . I have had this issue for 6-7 months now ever since I got a new iphone! I have rang you customer services so many Myself and a number of my colleagues at different locations who have Virgin Media broadband connections at home have started to see between - 5522667. message is commonly known as the green screen of death. The ethernet cable going to your Virgin TV box is providing an internet connection to your Virgin TV box. 14. You are given 2 options, Landline phone not working Go to solution. Can you turn the TV box off at the wall, check all the cables are firmly plugged in to the TV box, and then turn it back on and try the app again. Rebooted but to no avail. Remove and reinsert the batteries in the remote to make sure the connection is secure. I have tried calling - 5413641. Our second tv/box was disconnected at least 5 years ago and we have only had one TV since. Hi all, We're aware of an issue affecting the loss of channels on V6, 360, TVGO and Stream box. The numbers 67890 don’t work and the channel and volume doesn’t work the batteries are fine and I’ve tried all factory resets so how do I get hold of a new remote - I e had it around 10 years Good Afternoon, When ever i open Disney Plus from the App screen it loads in update profile and won't allow me to move on. Any help would be appreciated. They are both independent. If I try to use the option to display on a box it shows box boxes, but the replaced one is grey'd out. But it cannot play video dvd`s without a 3rd party player. All that for a few days, now I got back from work, and the Starting up is all the time on the screen, and red light flashing and and Hi I am unable to record any programs on my virgin box. Kind regards, Ilyas. If you are trying to play a Blu-ray file, then you can use a video player available (Macgo Windows Blu-ray Player). Subtitles not working when using streaming Apps since system upgraded to 360 Go to solution. 220. At the time of set up the message on the TV screen via the stream box said it looks like you aren't at home, the engineer said this would probably disappear in a couple of hours which it did. My virgin box has been replaced because of a problem with the power light always being red on or off. clareg1. Looks like the problem was at the Virgin end. Browse Virgin Media Virgin Media Community. For the last week, I've not been able to record or delete anything on the mini box. Working much better but I am finding that BBC Iplayer picture quality is slightly pixilated and generally poorer than live/recorded tv. We have recently switched to Cisco firewalls at work so now using AnyConnect client VPN. I have generated NUMEROUS new passwords, but nothing seems to work, and doing a send and receive in server settings get Aquí nos gustaría mostrarte una descripción, pero el sitio web que estás mirando no lo permite. Thanks Roy, but I don;t think that this is the issue as once the box has been rebooted the recordings are viewable. My main TV 360 box is stuck on the welcome screen with an orange power light. com email address and prefer to POP rather than IMAP This has been running for almost 20 years. It will briefly lo Hi I have a v6 box which is not working correctly and I am trying to contact you through online chat. I've had to re-register with BBC iPlayer, ITVX, Channel 4, My5, U, You Tube, BBC Sounds and more. Hi I have the same issue and 360 box, we had a power cut and when the box restarted everything seemed ok but net flix does not start correctly netflix appears on screen and a red circle rotates below it. Broadband deals; What is very odd though, and i suspect is the issue, there is a phantom Sony Amp listed as a pair device to connect to when either of the 360 box is connected to the Hisense TV, i Hi @KatieJ86 👋 Thank you for your post and welcome to the Virgin Media Community TV Box suddenly not working in Virgin TV 360 Tuesday; Top. Looking for any help with this issue. Tried unplugging it and leaving it for 10 mins still the same. I have tried to configure the remote but to no avail I have not used my Tivo for years, and have a new virgin hd v box, ( cisco ) I tried the codes for the samsung and pace boxes but couldn't get them to work I will try the leading zero option and see how I get on, any set up tips would be gratefully received also does anyone have the new number for Tivo customer services that would be great My remote arrived today and I installed 360 on my v6 box,but the remote isn’t paring or doing anything now, Tv just suck on install Virgin TV 360; 360 remote not working; Options. Service status for my postcode indicated that there was an issue with TV service today so I waited until receiving the all clear message from VM, rebooted the boxes and tried again but found no change. SuperHub We're in Your TV box is usually connected to your TV through an HDMI source and if the box is switched on you should see the picture when you scroll to the correct source. thanks I was upgraded to hub 4 last week and constant issues and now I have WiFi and all my ethernet connections on the hub don't work, Box has been reset, Factory reset done still the same Now it randomly does this, white light gets brighter then goes off then solid red light, then goes off, then it flash Already had an engineer out after 360 upgrade as box wasn't pulling out of standby this was fixed by an replaced uhd hdmi cable. Thanks for updating the thread. I just recently upgraded the tivo box to the 360 platform. Fist, let’s check the batteries. Hi All, I am using a projector to project picture of my virgin box. Hey @Ianslamon Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. Thanks, William Hi My stream box, which I only got in November, has stopped working. Today none of them are working at all. I have a perfect wifi connection. a factory reset in the settings? Let us know how it goes. If that doesn't work then you could try a factory reset selecting the keep recordings option. Step 3. Try to pair it again and let us know how it goes or if the issue continues going forward and we can go on from there. When the price of our package became too much for us to afford on our pension we changed our contract to interest only and were sent a package to return our newest box. My Virgin TV 360 box is not starting up properly. Hi, Hoping someone one her can help. When I try to access sky sports, the service says I do not have access to sky sports channels because it is not in my subscription, although I pay extra for this in my internet contract (this was organised on the phone). I don't work for Virgin Media. Please take a look at running You can set up the Virgin TV remote to control your TV’s volume, or turn the TV’s power on and off (not available for TiVo). I'm able to watch anything recorded on the main box, or recorded on the mini box before it had this fault. I cannot get it working for myself using my VM broadband. Need to contact Virgin Media Customer Services? Work VPN not working with Superhub 3. virginmedia. e. Can anyone advise me on Have you tried rebooting the box by turning the switch on the back of the box off and on again. It was working for a week or so but it refuses to open now. I am logged in to both boxes, I can get onto the Netflix home page, I can search, select any programme I want, but I simply do not get the play button so I cannot watch a thing. ” Jeanie York, Virgin Media’s Chief Technology and Information Officer, added: “Now more than ever people are relying on our services to help stay connected to loved ones, for It was originally a V6 box so not sure if the new TV 360 software is truly compatible with it or if it is not really powerful enough. Our teams are working to get this fixed as soon as possible. Mark as New; Bookmark this message; Virgin Media Forums Agent Carley 0 Kudos Reply. It just does not seem to "Child Safe" does block VPNs, turn it off in your Virgin Media online account. Make sure the Android device has : Private DNS set to OFF Make sure the Chrome browser or whatever browser does not have a Secure DNS enabled. Solved: I have a 360 and 2 360 minis and my main box has stopped working, it comes up with the welcome page and then it clicks and restarts - 5542289. I get 'Cannot connect to the server'. We are now paying for Paramount+ but cannot watch it as it says not available. Change old tivo to 360 with no extra cost in Virgin Media: TiVo® service Friday V6 Box not playing recordings in Virgin TV V6 Thursday 360 heart icons and channels not playing in Virgin TV 360 Wednesday @FoxyRhino wrote:. Both options through MYVM and the help section not working here I don't work for Virgin Media. it started with vol + not working Then sometimes the red light stays on. 1: An upgrade to a V6. I looked at the status page last night but it just said that the Broadband had intermittent problems, but TV was OK. Security matters. obviously I've already changed batteries. TV box reboot steps . We're sorry to hear you're having an issue with your V6 box. This is something we can certainly check for you but in order to do that I will need to confirm some information with Sometimes it’s VM’s DNS that is the issue. It’s as if there’s some way that Netflix isn’t picking up a service from my hub. Browse My Virgin Media App. Selecting catch up - channels, only h When we go on youtube through the app we either just get a black screen and the remote does nothing at all or it plays a Netflix trailer that we can't get off and then goes black. . Sorry it's not on better terms though. Account - Cable. Sorry for the very late reply. When turning off at the mains for more than 10 minutes, the TV seems to be turning back on an goes to the welcome start up screen with all welcome in all the languages, but then goes black and the problem remains. I've seen on the forum that loads of people have had the same issue over the years but the result doesn't s It may be that your TV remote is not properly paired with the 360 box. To cycle through each source, press the source button on your TV I have the LG C2 TV with the LG magic remote model number mr22gn and I cannot get it to control my V6 set top box. But catch up not working at all. Beth_G. Tv 360 upgrade lights/recordings not working in Virgin TV 360 2 weeks ago; 360 update problems in Virgin TV 360 05-12-2024; Are 360 Miniboxes wireless in Virgin TV 360 22-11-2024; Virgin connect in My Virgin Media App yesterday; Can’t login in My Virgin Media App 3 weeks ago; Problems logging into app in My Virgin Media App 3 weeks ago; Terri Not Working, VM Whatsapp Not working in My Virgin Media App a month ago; Virgin Media saying my box hasn't arrived when it has in My Virgin Media App 25-11-2024 Solved: I have been having an issue with my TV box for a while , it fails to record and will not allow me to rewind programmes , it is - 5514473 Browse Virgin Media Virgin Media Community I have no problems with the apps the latest software being rolled out is V5. Can you confirm how you have your set top box connected to the internet? Is this through a wired connection or WiFi? Please can you try Is this the same problem that you posted about here if your 360 is deleting your recordings it's a sign that the box is faulty, especially if it's done it more than once or just when turning the power off and on. Joining in In response to Carley_S. It was in my bedroom. I’ve been going round in circles since then on the phone to virgin who keep raising it with IT but they keep Hey My stream box has suddenly decided to stop working! No idea what's happened to it was watching eastenders one minute the next it's off no lights showing. And now the lady in faults said it can take upto 48 hours for the whole setup to be Hi @eeelaitch . Kind regards, There are no flashing lights on either box. Its the other items Hue bulbs etc that will be wireless, hence looking at something akin to the Asus router I linked to. V6 box as gone completely now VM text a link to do a test but all it’s doing is a figure of eight death dance for over 10 minutes now Just wanted to add that the same thing happened with our Tivo box at the same time you described, and sounds like it has with another user, Psum, who has made a similar topic. 11, I am still on V5. I'm a Very Hi Charley. bingbongjo. Packages. Possibly a couple of years ago. oap neghbours having real issues in Virgin TV 360 yesterday; TV 360 Box Not Recording in Virgin TV 360 Sunday; That’s rough, but before you take any drastic measures, let’s go over a few common fixes. Problem solved? Click to mark as a Helpful Answer, Suggested trying setting on the 360 to 4K or 1080 because another user had a problem with their Samsung TV and the 360 box not liking the 360 box automatic resolution's check. Rdickinson. since then I have NEVER had my sky sports HD channels work. 0 . Go to solution. The following screens are in turn displayed for several minutes each: "Welcome" - "Starting up" - down-pointing arrow symbol - "The DVR has detected a serious problem and is attempting to fix it. Would anyone mind taking a look over my config and pointing out the obvious bit, which is stopping my router from Im same,ive been with virgin now for 5 month,when i sign in to my virgin media app alls it says is your waiting to be installed,IM NOT,ive been on for 5 month but it wont let me check bills and payments etc as its saying im not even on yet. I have Virgin Stream and when we got the box and remote initially all was good for the first few weeks, then the remote started playing up, not working, lagging, moving too many spaces and now while those are sorted by what I've tried below, the voice control button doesn't work. Very frustrating! We have tried restarting the tivo box and unplugging it but it's not helped Hi again @Myst369 . Manage Your Account. A few weeks later and the same thing happened. Check that all the cables connect firmly into the TV box and your TV. Please take a look at running-config and tell me what do I How do I restart and reboot my Virgin Media TV box? Sometimes your Virgin TV box may need to be rebooted to resolve an issue. The cables are still there in my bedroom. Forum Team In response to Thank you, we only had a TIVO box. The package was Mega TV, Gig1 (with Hub5), 360 Box, Landline & Sky Sports etc. 0 Kudos Reply Can Virgin please explain where the information was burried that told customers that upon upgrading to the 360 software on a V6 box would render the box useless during an internet outage? This is a fundamental flaw in your software resulting in ALL entertainment services within a property becoming disconnected because the boxes over reliance on the internet. I cannot reset it due to buttons not responding. Whilst having building work done to the house I was aware of a wifi sender device that "apparently" interfere's with our wifi on VM TV network and displaying an empty EPG. Checked all the wires were plugged in they were fine. Check the status of your Virgin Media services and diagnose any issues. I've been through the - 5026156. the problem is that it doesn't work in 5. A message saying "unable to open app" appears. is working totally fine. I just get the spinny thing. Run TV service diagnostics. 10. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals; Broadband, TV, phone and SIM deals; Broadband. The internet connection is okay, and the secondary box in another room is wo You can set up the Virgin TV remote control your TV’s volume, or turn the TV’s power on and off (not available for TiVo). the Cisco TiVo box 500GB was re placed by a newer model. Once your password's reset, make sure your emails are not being forwarded without your knowledge. Go to the App Store or Google Play to download and sign in to the Virgin TV Control app; For iOS devices, tap the More button at the bottom right of the screen, then tap Remote Control from the menu Sorry to hear you're not seeing programme information on your tv guide. Subscribe to RSS Feed; Mark Topic as New; I don't work for Virgin Media. £15. Hello stuartholmes76. It also won't play certain Apps such as Netflix. As the apps all rely on the internet connection I would check down that route, If you press the Home button > Settings > System > Diagnostics and then you can check your Internet connection, if you are using wi-fi you could try a ethernet cable. i think you can turn it off in your account settings online. A second ethernet cable will not make anything "stronger". Hello, Hope someone can help. Chatter and natter. Hi I have a hub5 which works great Thanks, yes, all working now, so is the TVGO app. Using over 20 different devices. I would try a factory reset of the 360 selecting the keep recordings option, sounds like overkill but has fixed similar problems for me. Community Natter. I have a Panasonic TV HDMI1 - Is the Virgin 360 Box HDMI2 - Is a Amazon Firestick When I switch on the Virgin Media Device it doesn't auto select the HDMI port unless the TV is on HDMI1 I have to manually switch it to HDMI1 never had this before with my previous supplier of TV Box. If the new TV 360 remote doesn't work once the upgrade has finished, try pointing it at the TV box whilst holding down the TV and 0 buttons together for 10 seconds (this may take a few tries). VM have My V6 remote is not working. Assistance, please. Be very careful what swap you get here, there are 2 very different paths you can take. Non-VPN traffic through Virgin is working normally without packet loss and at full speed. If that doesn't work and you need the light then you will have to call Virgin to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's. I tried pressing the WPS button on the hub but still not connecting. I can connect to local devices though. Just found the solution to the EPG intermittently displaying 'To be Announced' and 'Title not available'. Anyone else got this or know of a fix I've already reset the V6 box. I think it was installed by an engineer. Switched On Families. Is your Virgin TV box not working as it should? No problem, we're here to help. I have tried all the fixes suggested but it sticks with a red light and if you press a key it shows 0 on the screen. We migrated to 360 ages ago. Smaller white plug in. Windows 8 is the newly released operating system with advanced graphical capabilities when it`s used with a powerful graphic card. Virgin said they would replace it. Browse I spoke with LG support and they said it's likely because Hi. Tech Chatter. Make sure the Android Device does not have a DNS Changer app installed. and my TV box had a software update. Use our online help guide to get the problem fixed – or read our handy FAQs. But when I tried Help please! I have been using the same PIN for decades and now I have a message saying it’s incorrect! It definitely isn’t ! This is a new one. Thanks ModTeam So the Normal Virgin Media works fine and delivers 50Mb out of the box. I’ve noticed that the ‘popular’ events won’t stream. the replacement is a different type. Sorry to hear you're not seeing programme information on your tv guide. Previously we'd had no issues going back several ye Solved: My hub and booster were working fine. 00. the problem is that I had a Samsung voice activated TV remote which I was able to control my TV box however since the update to the m350 the remote is useless. Just to add further info. Channel 4 and 5 same; BBC Iplayer goes to a purple loading screen the Cisco Cloud Communications delivers enterprise grade voice telephony, video, 99. I then received a text last Friday saying "congrats your account has been upgraded" Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Control app to turn your mobile or tablet into an extra remote. You will need to sign in to your apps again. I've rebooted the boxes numerous times but no improvement. I'm a Very Insightful Person, I'm I am having the same problem. If the TV box feels hot, let it cool down completely, and remove anything that’s placed on top of the box or covering the vents I had a second TV box installed in October. I plugged it in 8 hours ago and it is still pulsing a white light. Had one sent out when we started out broadband plan around 18 months ago and it arrived faulty. I have done this. I have tried different hdmi ports on my TV and hdmi wires. The TV is working fine. Broadband working fine. My best advice would be My5 not working on Stream Box Paulo1967. Hi @Martinslade . Before we look at possible causes, have you I can't get my head around why I don't have connection to outside world via Virgin Media HUB (UK). New Installation and need a little help. Can you confirm how you have your set top box connected to the internet? Is this through a wired connection or WiFi? Please can you try Virgin have admitted that they have a problem with the mini box. Customer services often give out incorrect information, although it’s true you can use a VoIP service with a VM broadband connection. Would anyone mind taking a look over my config and There are many reasons why you’re experiencing problems, they could be to do with the TV Box, your broadband (ours or another provider), your account or an issue with your TV itself. I have a TIVO box and my remote is working fine. Hi Natalie, When I sign into My Virgin media account via google / safari I can access my ntl world emails, but the three virginmedia email accounts that are linked to this appear with a warning triangle ! and " The entered credential or authentication information does not work or are no longer accepted by provider. When I try and load it up, I get the welcome screen then a bright blue screen. However, the second box is connected to a standard ALBA TV (non-smart) and although the 2nd remote is paired to the V360 box, when I select "Pair Remote with devices" instead of getting the When I press the home button it doesn’t show any pictures, also when I go to the app page it doesn’t show any of the pictures for the apps, when I load an app e. Thanks for posting and welcome back to the community. Make sure the Android device does not have a VPN installed. You wouldn't have been able to move your post from the Stream forum, that's one of the 'perks' VIP members get which allows us to merge posts, or move them to another forum, which can then help forum staff have all the info together in one post in the correct forum as the answers or possible soultions can be My second third stream box isn’t working. I assume this is Virgin. If i switch everything off for a few mins it will work but i have to do this every single time A few days back my box was freezing, restarting, pixelating, many times a day, not able to watch recordings. 1 and has to be in stereo (I think due to the connection) which isn't a problem on Virgin as the sound does work when I switch to stereo sound on virgin, but when i . Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to the Virgin TV Control app to turn your mobile or tablet into an extra remote. Use your own router only way. I've been having issues with my Tivo V6 box. g Netflix it The box should reboot, the power button will turn blue if it still thinks it's a V6 or white if the 360 update works, and it should reset and boot up normally. com, you'll still only need your My Virgin Media password. Looking at what you have described with the upgrade to our 360 box , It does appear to be your actual existing box that is at fault. Watching live TV working fine, as are our recordings. Both are connected, both work fine except for Netflix. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. when I open Virgin media Chat Live on Edge or Google I find I cannot Let down when TV, Broadband and Landline services with new contract starting 12 October suddenly stopped without my permission on 18 November. We have 2 TV360 boxes, one of which kept erroring, so it was changed. I've tried all tips given to a previous poster. I tried ordering via the website and like others got the "oops" message and no access to the Find many great new & used options and get the best deals for Virgin Media Cisco 500gb Ct 8620 With Power Cable & Remote at the best online prices at eBay! Free delivery for many products! item 2 Tivo Box Cisco CT8620 & Power Cable Tivo Box Cisco CT8620 & Power Cable. I have a sound bar that I have currently connected to the optical output of box and input of soundbar. Find out how to do it here. I have an ntlworld. It's only a partial system reset and not a complete factory reset. Have you tried to see what happens if you attempt to reset the TV box, i. We switch the power off to the TV setup (ie TV and Virgin box) every night, and am aware that when we switch it on the next day that it has a boot up sequence and I guess, as has been suggested by Roy247 that it updated our software to 5. Any one of the above will bypass VM Child Safe gaining full internet access. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you are unable to do this, set your office laptop to use a Public DNS so as to bypass VM Child Safe. Virgin Media; My Virgin Media; I don't work for Virgin Media. I'm afraid "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. I know what you mean about recordings being on the other box, but as they are both Tivo boxes they each have a hard drive for recordings which has been working without issue until about 5 days ago. Can I please ask how yesterdays visit went with the engineer? Are you now able to use the box and App okay. 👋🏼 I'm sorry to hear about the issues with the Virgin TV 360 mini box you are having. Outside, there is an old box that looks similar to the VM box, but it says "Telewest Broadband" on it. New 360 box and H My blueyonder e-mail is not sending OR receiving via Outlook on my desktop computer. Hi my remote doesn’t work in that certain buttons work but some don’t. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the I have tried to work from home but my IT are saying the VPN is blocked by Virgin Media. The light on the power button remains on Amber. But from there I can’t do anything else it just won’t record anything. Hi all As the title, the WPS button on the booster box isn't working / doing anything. any advice would be good. The VM ‘update’ to use the hub instead of a separate wired connection is NOT VoIP, to use a VoIP phone with VM broadband you must purchase a subscription with a VoIP provider. Hello. If that doesn't work then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the Whether you’ve lost the remote or don’t want to move from your cosy spot, download and sign in to either the Virgin TV Control app to turn your mobile or tablet into an extra remote. Hi, we have been asked to return exactly the same equipment but don’t have the Cisco TiVo box either, we had it years and years ago and it may have even been taken away when an engineer visited. By advancing its customer success practice, Virgin Media O2 is reimagining not Hi John_GS, Thanks for replying. when I hook the Superhub straight up to my PC in modem mode i get the full 50Mb. Really frustrating and been a Is my Virgin V6 Box powered by TiVo UHD ready? I don't work for Virgin Media. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Where applicable, use the second 360 TV If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. It had been a bit temperamental for the last couple of months, requiring a factory reset on a few occasions, but now it will not start up at all. To reboot the Virgin Media broadband Hub (also Up until 3 days ago all my Tv apps worked perfectly. Hello, Our hub 3. Hi Paulina, I am really hoping that you can help me. Very disappointed with Virgin Media email support. Virgin finally decided to issue new contract on 29 November. Virgin Media Hub 3 + modem mode + TP-Link Archer C6 Router WiFi AC1200Mbps = not working in Networking and WiFi a week ago; Top. Stay safe online. It means that your hard drive I don't work for Virgin Media. Virgin box upgraded to 360 now freezing! in Virgin TV 360 24-09-2024; Top. 0 has suddenly decided that it doesn't want to use any of the ethernet ports on the back, it's still putting out a wifi signal, but the lights on the ethernet ports aren't even lighting up, it was working just fine up until today when we tried to set it up with the TV and it was fine for a bit and then the ethernet ports just died. Broadband deals; If you don't use any built in apps on your TV, and only watch content through your Virgin TV box then you won't need to connect your TV to the Hub. The latest box and latest remote seem to work fine otherwise. Learn more. The 'welcome' screen comes up then nothing. Disable Child Safe in the Virgin Media online account. That capability has been removed from Media Player in win 8. Hi. The system still powers up and displays the white power button light as expected, but no picture is ever displayed to the tv via HDMI - not even the virgin Hi I just got a new controller for the tivo box but I'm having trouble pairing the new remote I've pressed the down button on the tivo box for 10 seconds and then pressed info on the remote for 7 seconds and it flashed green twice then My wifi booster packed died. The remote arrived in the post, but I didn't have time to click on the upgrade to 360 icon on v6 box. Contacted Virgin and they sent out a technician who replaced the Stream box with a new one. Go to the App Store or Google Play to download and sign in to the Virgin TV Control app; For iOS devices, tap the More button at the bottom right of the screen, then tap Remote Control from the menu I recently had a flood in my kitchen. Solved: Hello guys, C897VAG-LTE-GA-K9 I give up! I can't get my head around why I don't have connection to outside world via Virgin Media HUB (UK). Solved: Hi all, I think I am missing something really obvious in my config to get my router to work on a Virgin Media fibre connection. Now the Android App can't see the replacement box. We obviously don’t want to be charged for something we don’t have, leaving Virgin has already been an absolute nightmare and I’d hoped that we’d finally reached Sorry its not been on better terms after the issues you've faced with activating your 360 box and Tv Go. I looked at the status page last night but it just said that the Broadband had intermittent Hi all, I think I am missing something really obvious in my config to get my router to work on a Virgin Media fibre connection. However, we don't have the usual white box inside I have 360 TV and the remote is not working properly. With regards to the apps not being available, it was only the subscription apps and not the likes of iPlayer, C4, C5 etc or any other devices in the house so I don't believe it is Internet related. Even now with this new box some recordings are not being played When the box boots up it gives a quick warning message "some apps not available due to a boot error" in fact the only app I can get to work is Netflix. Hi, I recently updated to M350 Volt speed boost. I also tried catchup and they are also not working either 😞 So channels and catchup is not work, only thing that is working is the apps. Follow these steps to reboot a Virgin TV box: Turn the TV box’s power off at the wall socket. Make sure the power button on the TV box is switched to ‘1’ or ‘on’. Hi Over the last couple of weeks our main TV box has stopped playing recordings. 220 OpenDNS provide instructions here : virgin tv go pin reset still not working Go to solution. 222 and 208. I have my VM router in modem mode, use my own router and use Google’s DNS servers. Have I helped? Click Mark as Helpful Answer or use Kudos Thanks, yes, all working now, so is the TVGO app. At the moment I can only watch live TV, or programmes that are recorded using the main box. It's like it just crashes. When I click record on a program, is says “add to watchlist”. My conclusion is the ethernet port on the Hub 5x is not working given that it works perfectly fine with my old SKY router (which is very old and probably outdated) I have tried the PIN reset and doing the usual self help stuff and have called customer service who have raised a complaint she didnt understand what I was saying and proceeded to tell me if i have an The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Tuning in Options. Joining in Hi @Rdickinson 👋 Thank you for your post and welcome to the Virgin Media Community I think it is a rain problem. It is receiving on my i-phone and i-pad, but not sending. I tried to put the old box back this morning but it didn’t work with the other handset that had been linked with it so I put the small box back again. hksno ypgp bhgnpx pnp xqfycmoop kvvnm zvpeptjd ybwx qcgb wvcs