Ebay cancel order as seller reddit Then a few days later, a chargeback was filed and the order magically reappeared in my account. EDIT: I decided to buy the item at a higher price from another website, making me suffer a loss. Please read the rules The eBay rep said it would affect my account. If you cancel as "Out of stock", then you get dinged on your account. All you can do is hope a buyer understands and is ok with either cancelling and refunding, or with paying the extra shipping fees. ebay has not collected any fees for this order and will not come we recommend disabling the Reddit redesign. ** Members Online [Hoynes] Tarp being pulled on to field at Nationals Park I don’t know why people think selling on a website such as eBay should be free or too expensive,please open a website or a brick and mortar. It could also be something scammy. A couple hours later, the seller cancelled the order, but didn't send a message as to why. Not a big deal for me ($10 item ) with some respect for there bullshit reason I refund there money , while eBay promise to credit me for the selling fee PayPal keep charging me for the transaction, that's shouldn't be the case ! If they cancel then those buyers don't get blocked and they end up wasting my time and the time of other sellers, including you. I only knew cause eBay ended up sending me a message basically saying my account is close to being suspended for not following through with purchases. If they pick "problem with buyers address" or "seller asked to cancel" those do not negatively effect a sellers metrics. If the buyer hasn't paid, then the I placed an order, i patiently waited until the end of the delivery window and it did not ship, then the seller canceled my order the next morning (this past sunday). She mentioned that she tried to issue a refund again but will not act until I have accepted the cancellation, but I'm afraid I will not get my refund. 30 transaction fee. Do what works for you in this moment, and if the overwhelming stress is showing up, canceling is the right choice. It Tell the buyer to cancel the order from their side. My eBay account has been open since the 90s and never had as many cancellations as this year. But if you really want to cancel, speak with an eBay rep BEFORE cancelling the order, and get a support case # to refer back to if they leave a neg so you can get it removed. It remains open/unresolved. They said give it 2 or 3 days and if you don't hear back, just cancel the order. eBay customer service advised me to cancel an order due to buyer harassment- now they won’t remove the negative feedback Feedback I had a buyer win four auctions that all stated specifically that shipping was “not possible to be combined on these items due to weight” However, we understand that there may be circumstances in which orders need to be canceled. If you don't respond within the 3 calendar days, we'll close the buyer's cancellation request. Another three were cancelled in the final hour of bidding, I was the only bidder each time. I then contacted customer support and they were able to see that I delivered the order multiple times and made all the changes the buyer requested so they made it so I buy on eBay a lot, I have lots of bids going on and don't know when I've won something immediately but always pay the same day. If this happens a lot, then it impacts your account greatly. This is boilerplate language ebay uses when ebay bans a buyer off their platform and the buyer has already bought from a seller. 852102509264 dbef9167-dddd-4b0b-8460-d22c6954b093:194599071bc 19997. eBay insisted though so I had to file a police report and I’d say that canceling your orders en masse, while not a great look, won’t deter buyers in the future. that hasnt been the case for about 4 years. I did and eBay wanted me to file a police report against the seller in order for me to get a refund. I go check eBay and it's the order from February. Sellers like this have to be reported so they do not keep doing this to others. I don’t remember the last time I was asked to cancel an order after it was already paid for. When sellers cancel the order, they get dinged by eBay quarterly performance review plus eBay doesn't refund their final value fee which is around 30 cents. Buyer sends me a cancel request on an item he purchased earlier now they want to cancel because they found a cheaper price,which I have no problem doing but why does eBay charge me Locked post. The seller messaged saying instead of cancelling he can just change the address on the postage. After a few minutes seller messaged me, that to please cancel the order and he can sell outside ebay and gave me the his/her phone number. 157K subscribers in the Ebay community. When I messaged him, he said it was because he cross-posts his items, sold it on two other Now in the topic of the post: a seller isn't supposed to cancel, it hurts their seller metrics; however, it depends on the cancellation reason, which the seller selects. The types of items sold on eBay are directly related to the problems you encounter. Hi folks: For some reason I had to cancel 10 orders in February and that killed my rating. I have 15 years of experience dealing with this kind of eBay nuisance buyers. Anything else goes against their metrics, which can cause the loss of Top Seller status or push a seller into the below-standards rating, which really hurts them in search. You won’t be charged the final value fees of 9-12% when you cancel an order, just the transaction fees! So if you’re still taking payments through PayPal then PayPal will still keep the 2. It’s possible the seller dropped it off before your request, and it simply languished at the local post office for a week before it got scanned & moved along. ----- "The Xbox worked fine. the buyer also cannot pay after 30 days. But so far, they have not broken any policy. Sure I’ve now relisted it on Poshmark, but that seller bought it from someone else and now I’m just out the money. Also, however long the auction lasted was a waste of his time for the seller so he definitely doesn't want to lose 9 percent for that. If the buyer sends you threatening or You're the reason scammers feel so comfortable scamming sellers on ebay, because you gave them exactly what they wanted and the scammer will face zero repercussions. What I do is cancel the order and then send a super apologetic email to the buyer explaining the situation and offer them a discount on any other item in my store for the inconvenience. New comments cannot be posted. I recently purchased an item on ebay and then realized it was the wrong item so I cancelled the order 2hrs later, the seller hadn’t shipped it yet so I didn’t think it would be a problem, this was on a Saturday afternoon. I need you to say "I am using a freight forwarder for the item I bought from you (ebay item # 123456789012)" without the quotes in a reply to this message. 30 seconds after the payment the buyer has sent an official cancellation request through ebay. You shouldn’t get a shipped late or other ding but if you do eBay should remove it if you call. This way eBay will not steal 9 percent from the seller for something he got zero dollars for. now, due to something that has come up i can It’s because eBay gives sellers a defect on their account if they cancel an order or bid because of something they did wrong (lost or broken item, etc). As such, if that's the case, you have proper reason to refuse it under eBay's policies and not lose seller protection. use the following search parameters to narrow your results: subreddit:subreddit find My question is how to proceed. Also call eBay and make sure that they didn't cancel it saying you requested it. You actually revealed the loophole for sellers to cancel orders without any harms, even if the seller doesn’t like the auction outcome which ended up with a price much lower than he expected, or the seller finds the item should be sold for more than he set, or the seller changed his mind and no longer wants to sell the item, or the seller sold the item at somewhere else, or the seller is I ask because I have received an order from a buyer who has left their feedback almost entirely negatively to sellers. seller lied to try to put blame buyer instead. As I'm going to pay for it, it shows that I purchased the remaining 2 he had even know I only wanted 1 so now I'm at a total of $20 instead of $10. Choose a reason for the cancellation and then select Submit to finish. It was cancelled by the seller the next day. No buying-related questions. The Entered “cancelled” as the tracking number and refunded the order. Now ebay(s automated system) won’t let me cancel the order because it’s older than 90 days. Hi I wanted to sell something for the first time, and somebody made a purchase but they are asking to cancel the order. Just tell them to fuck off and block them from messaging. So many comments acting as if eBay is real quick to remove negs for sellers. Please read the rules Got the 'ordered canceled don't ship, don't refund, don't communicate with buyer' message. Do not ship the order or cancel the order from your side. Yes, but doing so counts against you on your shipping/cancellation percentages you can review under the insights. Sellers can cancel for any reason or no reason. The item may already be in the possession of USPS and hasn't updated yet. But if you cancel for something that is preventable (I. 99. I have contacted eBay and was advised to contest the chargeback and upload images of the original 'canceled for your safety' message. If you receive a notification from eBay that the buyer has requested to cancel the order, you'll have 3 days to accept or decline the request. If the seller declines your cancellation request, or if they've already shipped your item, you'll need to wait until you receive the item and then start a I have always preached how sellers who don't cancel their orders are God. Anything relevant to living or working in Japan such as lifestyle, food, style, environment, education, technology, housing, work, immigration, sport etc. So, can I just cancel the order myself and have their PayPal payment refunded? Or will that possibly/likely affect my eBay seller account negatively? Or, should I send the buyer a If you’re not going to send the item to the buyer you have to cancel the order. The cancellation reason given is almost always, "Out of Stock or Damaged". eBay encourages sellers to accept a buyer's cancellation request as long as they haven't yet shipped the item. Literally three minutes after I won, before I could even pay, the seller canceled the order due to “Buyer asked to cancel the item(s) in this order. The eBay rep said they would change it so it doesn’t reflect on my account (The rep read the message the seller sent me through eBay saying it was out of stock and asking me to initiate a Extra $40 is calculated shipping costs. Buyers please visit r/ebay. I filed a request to cancel the order less than 10 minutes later. Help for buyers and sellers. You can try contacting eBay before paying but they won't be able to do anything. Think of it from the buyers side, there would be uproar if they had a 2nd debit from the payment method unauthorized just because a seller made a mistake/refunded too early etc and took back a refund. The seller isn't required to cancel but won't ship unless they've been paid. Sunday night rolls around and the seller prints the shipping label so the order can’t be canceled. i only started using ebay again in recent years, i remember that back in 2006 when a seller cancelled the order it is simply cancelled, simple as that. This isn’t eBay and they can’t do shit like that! The risk here is that he will file a false “not as described” return which will force you to pay his return shipping costs. I've contacted the buyer twice in 1 week asking him if he could cancel so I can just purchase the 1 but he hasn't responded. The main point of my post was more or less asking why my question to the seller was sent as a "request to cancel order" and then "shipping" when all I selected was "contact seller". I’ve been trying to reach the seller for them to cancel my order I got pants in an auction and the seller won’t answer my messages I’ve submitted a cancellation thing and still nothing been about 5 days now wondering if there’s any way I can get my money back. Had an order where the buyer requested to cancel the order immediately due to "Found a better price". you dont want to "refund order", you want to "cancel order". A discussion with an eBay rep can end the messages from the seller immediately and address the other issues. So if it's a shipping fee and unrelated to duties and customs, then you should reject the package as the seller has done something wrong. Is this really allowed? I don’t mind if the order gets sent to the original address I had, just prefer to get it sent to a new address Original price was $11 but the seller accepted at $10. You'll get a full refund and the seller will have to clean up their mess. I’ve sold just over 100 items on eBay so far. I got an international order on eBay, the buyers profile looks legit and no weird feedback left for sellers on previous orders but they messaged me afterwards with a new shipping address in a totally different country, I explained that I can only ship to the address in the order, ok I'll cancel and he will re-order, no problem it's happen to me before. The only time a buyer-requested cancellation is found automatically in favor of the buyer is if the buyer has committed to purchasing the item but NOT yet has paid + the buyer has submitted the cancellation request within 60 minutes of winning the auction + the seller does NOT respond to the cancel request in any form for 3 entire days. Fair enough, I guess - can't sell me something you don't have. I know that on eBay the seller has no obligation to cancel a purchase, but I was buying from a professional seller's eBay store and I didn't think it was unreasonable to expect a duplicate order to be canceled. Explain to the seller why you need to cancel, and select Send. There is an official way for you to request a cancellation of an order. If you do not confirm that you are using a freight forwarder for this order, I will need to cancel and refund your order. At this point I hadn't even shipped it so I declined the return so I could cancel the order. With that said if a seller cancels an order because of fees they shouldn’t be sellers. There is some explanation on ebay about if an order is fully refunded they won’t count it as shipped late. One of the items I sell had a 1-2% loss rate. If you don't accept their cancellation you are going to be dealing with weeks of headaches. I’m assuming she didn’t get what she wanted but then don’t put it up for auction. Usually most actions you can only do once, like open a case, attempt an appeal, etc. . There’s nothing eBay will do, except keep track of your cancellations and if you have too many, lower your seller rating till your metrics recover. From More actions select Cancel order. I have no problem with canceling the order but when I try to cancel it and send them a refund, it is asking me to cover the $50 fee out of pocket which is ABSURD! You don't need an official cancellation request from the buyer to cancel an order. In this situation, what obligations do I have? Should I cancel the order or should the buyer have been more careful when paying? What could be the consequences of not choosing to cancel, and shipping this order? I had a seller cancel an order for "Buyer Requested to Cancel" after getting a pretty good deal. Please read the rules Buyer wants me to cancel order I apologise if this is a common question and I don’t know the answer to it as I’m new to selling on eBay. The eBay seller has not officially cancelled the order through eBay, and has simply decided to contact me. Why would you put an item up for auction to cancel anyone who wins? There was “buy it now” for significantly more than what I paid. I wait 2 days and message them again about their shipping schedule and they replied back saying "Please cancel the order. No communication. The seller just up and cancelled my order after I paid. The seller cancelled it again and relisted. The sellers then relist the items within a couple days. This is insane! More and more buyers wanting to cancel orders on the grounds they’ve changed their mind - getting so frustrating! Question I’ve been selling on eBay for 10+ years and in the last year I’ve noticed a big increase in buyers messaging me after the auctions ended to Select the More actions dropdown menu and select Contact seller. Just go to their order and cancel it. As a seller, cancelling orders as out of stock is one of the worst things you can do, and eBay comes down on it hard. The website tells me that I have to contact the seller and ask for them to cancel on their end. If you’re using eBay Managed Payments then I believe you’re only charged $0. I ordered a lightbulb and the drip shipper count not fulfill the order. So sellers for sure don’t have to “request” cancellation and get it “approved” by someone, is that correct?. Not sure of another process, but you can always report them/contact support. Now this afternoon I get two notifications, one saying the order was shipped, then another saying the cancellation was rejected. Just canceled. The odds of a buyer making a big thing out of your refusal to do something eBay themselves says you don't have to do as a seller are remote and easily solved if I'm an infrequent eBay user so I'm not super-familiar with how things work for cases like this: I recently purchased an item and paid with PayPal. Only the seller or eBay can actually cancel it. 2) OP requested to The seller is out of line for not cancelling an order placed 10 mins ago when requested. This just happened to me today, I put a bid in on a shirt, starting bid of $75. I think the seller was being shitty but I don’t feel like it warranted getting law enforcement involved. I’m an eBay seller with 18 years experience. They could be getting the seller to cancel the original buyer's order - then when the seller attempts to get the high offer buyer to make the purchase at the agreed upon amount, they pretend to have a problem with their eBay account, then proceeds to ask the seller to move the transaction outside of eBay. A few days ago (now 3 months later) I get an email that my package would be delivered. The unofficial eBay subreddit. Either way it was his decision and eBay gives him the freedom to accept and decline orders. Sure enough, it is delivered. 851983397647 086b3d24-3329-4eb3-b402-326e7bd5e813:194538b9a85 19997. *This is a highly moderated subreddit. trying to cancel the order, says cancellation exists. There’s no legal action the buyer can take because they have no damages. Recently 2 customers ask me to cancel the order about an hour after there purchase. When I tried to leave a review I had no option for it. It sucks but just be more diligent going forward. "Seller cancelled sale because they wanted more money for it. Report this to eBay! They cannot cancel an order based on the buyer not having feedback or being a new account, and selecting the wrong reason for cancelling is also wrong. Now i received the parcel and contacted with the seller and ask to pay for it but he keep insisting to return the product on my own cost. I had already shipped it (they did this weeks after it was sold and shipped), but I think they're covering your funds since it's not your fault. If you cancel an order, you may receive a transaction defect and this could affect your seller performance level. The resulting return case then goes by eBay's policy & the seller's return policy as usual. This happens a lot with Japan sellers for me. So sellers hasn’t shipped yet and shipping label can be refunded. For eg, if they cancel because someone else on Mercari or any other platform offered a higher price, the seller should get their account frozen for 2 weeks and they should intercept the sale from the highest payer. "Seller cancelled sale. Does this mean I need to return the item when it gets to me? Or does the seller intercept the package somehow? Can someone help me understand this? It is my first time cancelling an order. I’m new to ebay as a seller, but I’ve been a buyer for many years and quite frankly, I’m finding ebay insanely seller unfriendly. Per eBay policy: If your account doesn't meet our minimum seller performance standards for the US in the evaluation on the 20th of the month, you'll be charged an additional 6% on the final value fees applicable to sales in the following calendar month. However, today (three days later) I received a notification that the seller refused the cancellation request. It will reflect as a defect on your account when you cancel, but as long as you don’t have other defects it probably won’t affect your seller status. Now ebay won't let me cancel it or refund him. eBay most likely won’t remove the negative feedback. com)" The seller has violated one of eBay’s policies " " Seller doesn’t want to complete the sale " The actions of these sellers makes buyers weary of the site, which makes them not want to do business on it, which in turn penalizes legitimate sellers. It’s possible he didn’t check his messages before he started packing orders. If the 'buyer didn't pay' option doesn't appear as a reason to cancel, wait a bit and it will appear. " won't get removed. They might be asking you to cancel for them for a legit reason but then you could get bad feedback instead of them, which is probably why they want you to cancel instead of doing it themselves. Go to Orders in Seller Hub - opens in new window or tab or in My eBay - opens No there's no way to reverse/stop a refund that a seller has voluntarily issued. Ebay's support was no help here. As title states, I had an order that I requested be cancelled back in February. I am still a new seller so the funds are on hold until the 25th. That could just be eBay fulfilling an item in their queue to be delivered at some point. You’ll get a “this seller cancelled” rating for each listing you cancel or the buyer cancels. The package has already been processed through the USPS tracking center and is on its way. His invoice is drafted on the 15th. I want to cancel an order because I put the wrong address and I put in a request. That is it. The item was quite high value (around £100), and would have been sent through GSP. They cancelled the order saying it was supposed to be part of a set. A lot of times we’ve accidentally “printed” the label, and while eBay will send you an email advising your package has shipped that is not necessarily the case. Reply reply Lao_King Don’t listen to this person. we both decided to cancel however the buyer changed his mind so i declined his cancel offer. By then the seller feels desperate to You can enter any sting you want in there. I sent a message asking why he did this as polite as possible because all the communication i got from ebay did not show or state why and even the cancellation page. After 4 days the seller can tell eBay "buyer did not pay". Those people are good sellers. If an item is en-route and the seller doesn't cancel, the buyer then has to do a return. I have rewon the exact same item after it was relisted. If it's a one time deal, it will depend on how many successful transactions you currently have to understand how it affects your defect rate. Could only contact eBay directly to their customer service to complain. i even asked many time to either send the return lable or i will pay for the parcel. I’ve had buyers send us messages requesting to cancel due to a wrong shipping address before. yes I believe if you "ask" to cancel too many orders as a buyer you could be restricted. What will most likely happen is the seller will either cancel or Be careful trying to undo things on ebay. Buyers can request a cancellation, but generally only sellers can cancel an order. Is there anything I can do to force the seller to cancel the order? Honestly how is this allowed? I won an auction on baby clothes (I’m a pregnant single mother with not much money so needed to get a few baby things second hand on eBay) Literally 5 minutes after I won I got an email saying the seller cancelled the order The order has disappeared from my history and I can’t leave any sort of feedback. The one's who don't cancel their order when they find out the price after selling or don't cancel an order after a salty sniper dms them that they'll pay more if they cancel. My apologies if this is a stupid query, it is my first time using eBay I ordered a £300 item with £9. So I don’t purchase very often on eBay and I won a bid for a wallet. An hour later I got a message from ebay saying that they themselves cancelled the order as there was an issue with it and it has been removed from sale. Seller is trying to force the purchase on someone or extort $35 for absolutely nothing. Many sellers have responded calling the buyer dodgy, asking to change addresses and invoices, requesting refunds I purchased a product on eBay for £35. A seller is within their right to ignore your cancel People on this sub are sometimes unwilling to cancel an auction based upon red flags from a buyer. First jump to content. I checked the tracking number and the label was just created almost a full day after I purchased the item and I requested to cancel the order. Ebay is refusing to remove it as its "buyer experience". And the value of the product has doubled, so I’d like to cancel and repost asap. This seller will It doesn't matter if you send an official cancel notice within 1 hour of committing to purchase the item, or with ebay messages at any point. If they want YOU to initiate the cancellation, your at a small risk because if they don't accept your cancellation then you lose your final value fee's, you can call ebay and I've had a buyer asked to cancel an order before I've posted it. I hope in the case they leave a negative review, I can call eBay customer service and tell them to remove it without having to use one of my feedback revision requests, as they're very limited. has happened to me several times. If a seller changes a shipping address, they are no longer protected by eBay. As a seller, I’ve recently (within the past year) had issues with USPS at an increasing frequency. If I pay the $60 and cancel the order, will I get the funds that are on hold on the 25th? About 20% of my winning auctions are immediately cancelled by sellers. My order page shows delivered and an order total of $0. I sent them multiple invoices, waited five days to open up a case, sent them another note saying it was fine if he didn't want the item just let me know and I would happily cancel the order, and still heard nothing back from them. So the other night I placed an order for an item and realized immediately afterward that I had selected the wrong model. The seller I'm dealing with states that I have to accept the cancellation request on my side, but eBay has provided a warning stating to NOT accept the cancellation until the seller has refunded me. ” If it has been sufficient time, you should be able to cancel the order with reason 'buyer didn't pay'. I complied and then got negative feedback that the "price was too high". only, the money has come out of my account, so I HAVE paid. It just means the buyer no longer has any ebay protection and cannot contact ebay to get a return or a refund. Update/Resolution: Just for anyone who finds themselves in this situation. Well that only makes sense. 9% + $0. We suspect our long lead times contribute to our business being a target for that scam. eBay is going to refund the buyer and charge you a final value fee based on the sale price, but that’s the worst Has anyone sold and sent a card to eBay, and then experienced the surprise of somehow having the order cancelled as “non-authentic”? 1) OP contacted seller immediately after purchase to cancel order. definitely neg the seller as well. I hear sellers complain that eBay is ripping them off w the price of fees but don’t even realize all that eBay does for that fee. Beyond that, if everything here is accurate, the seller seems to have become unhinged. Sellers have the option to cancel for nonpayment after four full days, but after thirty days, that option goes away, according to eBay's order cancellation policy. Ebay won't even take a second look at this since you initiated the refund and they'll 100% do this again to For residents of Japan only - if you do not reside in Japan you are welcome to read, but do not post or comment or you will be removed. What can I do to get my money back or how to cancel without getting penalized. The seller can cancel an As a top rated seller, I can tell you that your order would be canceled the minute you ask me to ship anywhere besides the address that was on file when you bought the item(s). You gave them refund. I had an order get cancelled by ebay for the same scam risk, they told me not to ship it in their email to me and I kept the funds. I need to cancel this order though. Sellers & selling only. I do not get a chance to pay. I explained the situation and sent pictures of the contents and asked if they wanted to cancel at this point. About 6 hours later, I received a message stating the seller canceled the order. Of course they "said contact the buyer" as you did (and which I did). However, we understand that there may be circumstances in which orders need to be canceled. I'm on managed payments so I can't refund via paypal. If there’s are sufficient red flags, then I will block a prospective buyer or cancel and Nope, it's actually the seller that would be voiding their seller protection by shipping to a different address. eBay is rather fanatical about delivering activity when you are active. It is saying I need to pay $60 in order to cancel the order. eBay bugs all the time. If you're canceling the order because the buyer hasn't paid, the reason code "Buyer hasn't paid" will become available after 4 full calendar days. I won the auction. Skip to main content I had a seller with a 100% positive feedback rating recently do this to me. edit subscriptions. I lost my top rated seller status for a year because of too many defects (all for lost items). I had originally promoted the listing, and the fee for that was around £7, so I'm quite keen to get that back. No explanation or replies were given. Then relist it. Please rest assured that I will work with you to ensure that the return process is as smooth and hassle-free as possible. this is coming from my perspective as a seller, earlier today one of my items that i was selling was bought. Lately I have found sellers have been cancelling orders regularly. I’m a seller and have had this happen before. Just move on. This last week 2 things I've won have been cancelled by the seller for the reason "Buyer hasn't paid", both won under 10 hours prior to being cancelled. due to miscommunication the buyer misunderstood what was included in the bundle. Relisted same day, and sold for higher price. i even never asked him to cancel the order at first place. If there is no date, and the seller won't respond with PU info (or at all for that matter), you can open a INR in PayPal (if paid that way) or last choice would be call your credit card and tell them you never received anything. If you refund the order in full it should also resolve it. It the policy literally says "Stock-Out Cancellation (“Stock-Out”): a seller canceled a transaction because they no longer had the item, or the item was never shipped, and the buyer's money was returned;" Buyer asked to cancel is a totally different selection and would not show up. They then later individually relisted the item as an auction. Once is cancelled just refund and move on. They are not. I found an item that's hard to get and in my price range then noticed today said it was cancelled and would get my money back in 3-5 days. I was concerned I'd have to return the item if a cancellation was processed automatically somehow, despite it being in my hands already. 30. *Read the FAQ and the rules before posting. e. They absolutely can You can cancel an order up to 30 days after the sale, even if your buyer has already paid. The best way to handle a similar situation (finding damage or a defect after a sale but before packing) is to contact the buyer and be very honest, describe the situation. Yes it’s possible the seller cancelled the transaction because they didn’t get the price they wanted but it’s also possible eBay flagged the sale for whatever reason. It can easily be modified like you have the item with you in the car ready to be dropped off for shipping, and just saw the email from ebay about the cancellation request, but you only keep ebay password on the computer at work for security reasons, so you can't log in to cancel the order until you get back from vacation, or some excuse like that. Like I said I really don’t want eBay to have this sort of info about me but I also have an obligation to my buyer. eBay cant force you to ship an item you dont want to ship ("problem with buyer's address") I can only speak as a seller from USA though. but nowadays it seems sellers have to give ebay a valid reason to do so and the reason the seller gave was that "buyer has requested to cancel the order" which is not true. I used to sell occasionally—that was before some changes they made in the last few years so I’m sure things are different now, plus I don’t think I ever had to cancel a sale anyway, so I don’t have firsthand experience of the process from the seller’s end. You can still select the reason buyer asked to cancel. And they prefer Paypal, so it I'm planning to cancel the order with the buyer, but I'm trying to do it in the nicest way possible in order not to increase my defect rate. Either let it auto cancel after 4 days and eat the unpaid item strike (can contact eBay after it auto cancels and try to have the strike removed on the ground of inauthenticity), or pay and then open an item not as described case an return it. " I go to cancel my order but it says I had already paid for the item and cannot cancel on my end. If I cancel the order of the item with this one seller it will bring the total down below €27. cancelling an order will refund it. A 24 hour window gives the buyer a reasonable about of time to check their messages and/or EBay account to see that their offer was accepted, and gives them more than enough time to pay for it. Rakuten Employees: Do not attempt to distribute your referral codes. In the last month I have had two orders cancelled and refunded after I paid. *New visitors please use the 'weekly open' thread or your post will be deleted. I promptly refunded the money and communicated to buyer my apology for the lost item. Then the listing changes to "no longer available" I officially gave up on eBay sellers located there. Is there an option on the buyers end that they should be clicking I bought a pair of shoes this morning, and paid immediately. Will I lose the €4 off coupon if I cancel this item? Cheers. Sellers aren't going to cancel sales with the shipment on-the-way, thereby losing both their item and their money. So instead of wasting sellers time and money, please do not order or try to win the bid if you don't want at first. " PSA: Buyers can now leave negative feedback for a transaction they request to cancel. I tried researching but I wanted to ask here to see if someone has a more up to date answer. Besides being extremely annoyed, he still hasnt given me my money back! The only option I have in the cancellation-message is to reply “I received my refund” or “ I never paid for this item”. Seller does not know what they're doing. The following day, the seller responded (about 12 hours later) that they could not cancel the order because the item "had already been shipped. This number may seem arbitrary, but it’s supported by my experiences since 1997 and also several other eBay sellers Only the seller or eBay can actually cancel it. If they have initiated a cancellation just go ahead and cancel it's faster and easier. but refunding an order won't necessarily cancel it (you will get seller defects for not shipping the item after the fact) cancelling the order will get your seller fees back I've been selling on eBay for about four months now and fortunately just had my first case where the buyer didn't pay. If that reason doesn't work, choose problem with buyer's address. Skip to main content. Choose Request to cancel this order, then Contact the seller. I actually had someone who was a non-paying buyer on eBay who cost me a $300 sale on Poshmark because somebody wanted to purchase it on Poshmark but I told him it had been sold on eBay. Any help is appreciated, thank you. You can cancel anyone’s order if you don’t wish to do business with them. If I were to cancel his order would I have to pay the refund out of pocket or would the money they originally sent me that is now being held by eBay be sent back to them as the refund? Thank you for reading, I hope someone can help! I don't know if eBay is vulnerable to the same scam, where you can purchase an item with a stolen card, change the card on file, and cancel the order to get money on a different card. You can't force a seller to accept a cancellation and as far as I know, eBay won't force a payment (if one hasn't already been made). hi. It's an automated message. Online Customer Service - Report an issue with a seller (ebay. 99 postage at 10pm (GMT) but within 10 minutes I realised it was the wrong one so I cancelled the order and left a message apologising and explaining why I had to cancel. The measure of the punishment should dictate on how sellers cancel. you should give ebay a call to make sure this doesnt go against you. If you want to, you can also open an unpaid item case against the buyer, but usually not the best thing to do if they let you know they want to cancel right away. How to cancel an order: If the buyer doesn't pay, the seller can cancel the order after 4 calendar days and up to 30 days after the order is placed; Ive been selling on Posh for years but have been crosslisting my inventory to eBay. Shortly after, the seller cancelled the order claiming they didn't have stock. The best answer is to open a INR claim 1 day after the last expected delivery date. The two are unrelated. A seller can cancel any order they want. I've had three different sellers in a short period do that to me in order to avoid their accounts being affected. I agree the customer is being a dick. In the end I did not cancel the order as the seller requested. Once an order has been placed, buyers have the option to request an order cancellation up until the order has shipped. Only the seller can tell you why he didn’t cancel. In addition to those sales I’ve also had about 5 or 6 cases where buyers have asked to cancel an order that they have bought; some had paid, some had not. Customer Service: Daily Deals How to cancel an order in Seller Hub or in My eBay. I do not know why EBay settled on a 4 Day grace period, but to me it overly excessive, and it's seriously unfair to sellers. 852521548573 3d9403f0-e073-4498-872c-b1c79b1e5cdd:1946a47ac98 19997. If you did something out of order or accidentally, and then you do successfully exit/cancel that process, ebay might not let you do it a second time ("a case already exists" for example) 138K subscribers in the Ebay community. I Hi, I recently bought an item. you can't cancel orders after 30 days. If you just cancel the order, you'll be risking an irremovable neg. However, the only reason that they can cancel for and not take a hit on their customer service metric is a customer-requested cancellation. I figured it was a way to get around too many canceled orders. As the order is cancelled and I can't create the return lable. On the FB group someone said if you refund right after the order is made, after a label is printed, it’s like the order/charge never went through and you don’t lose out, but I’m not 100% sure if this is true. But if you do, I will process the order for shipping quickly. 00. Eventually, I put in a mutual request to cancel the order and the buyer agreed. If they want to cancel, they can. 125K subscribers in the Ebay community. popular-all-users limit my search to r/Ebay. Your order has not been cancelled if it's already shipped. I Now, they are asking me to cancel the order, even though they never said they went to their local UPS and inquired. Find the order you want to cancel. Go to Orders in Seller Hub - opens in new window or tab or in My eBay - opens As a seller, I always strive to ship items quickly, and unfortunately, in this case, the request for cancellation was received after the item had already been shipped. my subreddits. Thanks! Yeah, you can just cancel, select "buyer wants to cancel" otherwise you'll get dinged with seller defect. In Seller Hub, go to Orders; or in My eBay, go to Sold. An item I listed just sold for a fair price after a bidding war so I was fairly happy but 10 mins later receive a message from the buyer saying “sorry my son went on my eBay and bought this. checking to make sure the item is complete/as-described before listing, etc), then the buyer does have grounds to leave negative feedback because you essentially wasted their time. I recently went through a similar situation where a seller began spamming me daily and offering me $$ to change my negative feedback. Had 6 cancelled orders last year. It may be scam seller from what your telling me. Also, you have an hour after ordering to be able to cancel an item, if you do not cancel within that time a seller can choose to honor a cancelation request or not. It's all about the wording, though. I also asked ebay what happens if there is no response. I sold something a day ago and the buyer opened a return request a couple hours after paying stating they changed their mind. It goes on to say that as I haven't paid for the item yet that I don't need to do anything. I left negative feedback which was removed with the seller claiming I cancelled the order. They are rhino butt!" will get removed. mva diov ifkzryl uquc nvd wmdis sbuk wsxyi rlhn fetdfx