Steam refund denied

Steam refund denied. Nov 27, 2021 · The only reason for all of my requests were denied was because: "We will not be granting a refund at this time as there is no evidence that the product has a major defect as defined under Australian law. . Edit - And as expected, downvotes. I've had this game in my library for a month, but I've had it installed for maybe two weeks. All refund requests for products that have been used for less than 2 hours within 14 days since purchase are automatically accepted, regardless the reason (although not instantly). thatkyle Nov 28, 2016 @ 7:49pm. You can contact support if you are a little outside the window and they may make an exception. Don’t worry if your request is denied, either. Alternatively, log in directly from the Steam Support site. The original purchaser can then visit Steam Support themselves to Apr 3, 2016 · The thing I want is my money back to buy something else with it. HELLDIVERS™ 2 > General Discussions > Topic Details. The date of the purchase exceeds 2 weeks (our refund policy maximum). After the obvious is pointed out to TC, he goes on to insult and get in fights with the people who tried to explain this all to him. Steam will tell you at the time of purchase if the game Nov 28, 2016 · DirtyFishy Nov 28, 2016 @ 5:43pm. Check the box to credit the original purchaser. You’ve still got options! Contact Steam Support Directly; Details: You might have followed the automated process only to find yourself at a dead-end The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases. Refunds on Downloadable Content (Steam store content usable within another game or software application, "DLC") Jun 13, 2021 · © Valve Corporation. Provide any evidence that Go to Help -> Steam Support in the Steam client. Disappointing, yes, but not the end of the world. Is there anything that you all can recommend that I do to maybe convince Steam that all I really want is my money back? I've been making refund requests forever now and always seems to be denied because of the silly June purchase date. Buy some game from devs who respects their users We would like to show you a description here but the site won’t allow us. You have the game for far longer than 2 weeks. That's not what I'm asking. steampowered. I also had the problem of having too much 'Playtime' in the game due to the abnoxious loading screens and having to restart the game over and over in the hope to finally be able to play the game. Evidently this is just a typical example of what can happen when you try to Odd. I had 5 hours of playtime but most of it was waiting and refreshing the servers every few minutes to see if my server came up. There was an reason why Sony back put the Game up for sale during that time window were Valve was handling out that discount and now many will have to learn it TC: But i'm whining AND crying, why won't you refund my games. AFAIK as soon as the refund is accepted by Valve the game is removed from the user's account, then the money is transferred back to the user's payment/wallet - it takes a few working days for the former and, I believe, a few hours for the latter. 9 hours of that were spent with the game hanging in the background frozen after a crash. Oct 16, 2023 · Common Reasons for Refund Denial. Absolute NO chance. I got the game in late February. Is there a way that I can speak this because I only got 25 minutes paying the game and that was just trying to figure out if my computer was capable of running it at any settings. Buy some game from devs who respects their users Nov 28, 2016 · DirtyFishy Nov 28, 2016 @ 5:43pm. May 3, 2024 · If you get over the maximum playtime, the "bot" for refund will automatically deny your request. Posting wont help you get a refund, steam support already made their decision to let you keep Spore, sorry. After trying to troubleshoot the crashing issues I can now Dec 15, 2015 · You went over the restricted amount of time allowed which is 2 hours. Fill out and submit the request form. Nov 28, 2016 · In other words, if you bought a game more than 14 days ago, or spent more than 2 hours playing it, it doesn't matter what your circumstances are, Steam will automatically deny your refund request. Support > Games,Software,Etc > select the game (may need to use the search box at the bottom) > It's not what I expected > I'd like to request a refund. After the first denial for a refund, I sent a second refund request with detailed notes explaining the problem. Feb 8, 2022 · I've approaches steam support several times at this point, I had a slow start trying to request my refund, mostly being responded to about the Refund Policy everyone knows about, but I gradually learned the Steam Subscriber Agreement had the exception for the ACL, the Australian Consumer Law which is completely covered here Galkaan. I find this very poor, as I am playing on a laptop that exceeds the minimum system requirements. Aug 2, 2023 · However, because I continued playing the game (not the specific DLC) Steam says that I exceeded the 2 hour refund-limit because the main game kept running for over 2 hours. My friend had the same issue and he refund. SpunkyJones Nov 28, 2016 @ 5:47pm. (This is the For Steam content and services that require a monthly or annual subscription fee, you can get a refund within 48 hours of your most recent payment if you haven't used the service. It can take 7-14 days to process your refund. I wonder if some "sub-program" for Mass Effect 2 didn't close, and Steam misidentified and logged the time incorrectly. Nov 5, 2022 · Refund Request Denied. Privacy Policy | Legal | Steam Jul 1, 2017 · I'm also the only person in this household, and there's only one gaming PC. So I don't think it was a matter of too many refunds. I keep getting quick automated binary responses because Steam doesnt care that they just sold me a game that doesnt work, they got their money. com) and log in with your Steam account. I've also tried Nov 27, 2021 · There is ZERO chance to to get a refund for a game you bought nearly a year ago. In my case, I haven't had issues having games refunded by steam, but I don't refund games often either. You fall outside the refund qualifications. i once was told off by steam via email that came with a successful refund to maybe not use it so much. In order to do so, you need to send a message directly to steam requesting the refund. Not OR. I've tried that. Privacy Policy | Legal | Steam There are several reasons that a card my be declined. Less than 2 hours of gameplay. Shaka1277. Steam denied my refund request, because I’m “abusing it?” With the new addition of requiring a PSN account to play on Steam I am genuinely curious if Arrowhead Game Studios will offer / honour refund requests to players who are over two hours of playtime on the Steam platform. This requirement was obfuscated at release and waived for three months, before it was announced as a REQUIREMENT to continue to play the game at all. Offline playtime and family share time won't necessarily show up on your account--in the 108 minutes. 99 back so I could spend money on the Dirt Rally 2. It's less than 2 hours playtime, less than 2 weeks of ownership. What the ♥♥♥♥ is the point of this game anymore Mar 26, 2024 · We will be updating the above announcement with these steps as well. Open a ticket if you are denied by the automated system. You may have entered the incorrect CVV2 code. Feb 21, 2019 · I basically dumped 10 hours into trying to fix this game but the game had to be on to test it. Select the game you want to request a refund for. and thats the issue at hand , the way to fix it , try to only refund main game not beta and the auto system will probably work , or open a ticket and get refunded :) 1. If approved, refunds can take up to seven days to appear, with more extended periods for international refunds. See full list on store. g. Then click I'd like to request a refund. My Steam refund got declined, their reason was it is because i played over 2 hours on the Beta. I wanted a rally game anyways, which is confusing because I bought iracing. Well, you're bot getting a refund so you're going to have to get over it and Apr 23, 2024 · Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. You also can't refund the same game twice (so you can't play 2 hours, refund, rebuy and play 2 more hours etc). Jan 19, 2023 · refunds on downloadable content (steam store content usable within another game or software application, "dlc") DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or Yea im giving steam one last chance to refund. Less than 2 weeks since purchase. Reply reply. Additionally, there is no way to appeal refund requests or to submit support tickets manually to try to get a refund that way. 76561198017282319 Apr 13, 2016 @ 1:40pm. Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has Mar 30, 2022 · My refund request was denied for Sherlock Holmes Chapter One because I "played the game for 5 hours". People are absolutely delusional or in denial here. Third-party developers will have the option to enable refunds for in-game items on these terms. “It’s not what I expected”) Choose “I’d like to request a refund”. #8. If it is approved or denied, you'll get a message either way. Additionally, the delisting will not affect anyone's ability to complete a refund request. Privacy Policy | Legal | Steam Nov 27, 2021 · There is ZERO chance to to get a refund for a game you bought nearly a year ago. Steam will tell you at the time of purchase if the game This post is mainly for steam users who had issues requesting refunds with 2+ hours playtime. Cant refund because gameplay is over 2 hours. Multiple times. I wanted my $3. If your requests are all getting denied in about the same amount of time, it's automated and you should open a support ticket where you request a refund rather than using the refund flow. The refund policy also says they will review on a case-by-case basis if it exceeds those conditions. Shame on Ubisoft and Valve/Steam. in fact, it was a manual review of the request and denied by 2 seperate agents of steam. I always asked to be refunded in the Steam wallet because then the refund get processed quicker and you don't have to wait to buy another game. Privacy Policy | Legal | Steam im guessing a refund every purchase would count as abusing it. Launch the Steam desktop app IF YOU ARE REFUNDING, USE THIS AS YOUR REFUND MESSAGE: "The developers have announced that they will restrict my access to the game unless I sign up for and use a third-party service and account. Select Purchases . They warned after some refunds before, said that the refund system is not a mean to try out games. All trademarks are property of their respective owners in the US and other countries. Ekis93 Feb 18 @ 2:10pm. Aug 7, 2020 · Either accept those and live with the consequences or stay away from buying Games during an time window that is outside of the refund window just because there is an discount on Steam. The refund request was denied due to my playtime being over two hours (I have seven hours). If your purchase is not listed, it falls too far outside of our refund window and is ineligible for a refund. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. yet he can't read when Steam tells him he isn't getting a refund. Apr 13, 2016 · The refund policy is. Similarly, Steam players cannot refund a game they’ve owned for Aug 4, 2017 · Steam offers refunds to reduce customers' risk in purchasing titles on Steam. Datenschutzrichtlinien Seeing that the OP was denied a refund based on the reason he declared, I was trying to explain a possible reason of why it happened and how future requests may be denied again. I'm sure there's exceptions to the rule, but overall, I assume Steam frowns upon such requests along those lines. The refund is only for less than 2 hours of play time and less than 2 weeks since purchase/pre-order unlock. I've seen some people in other posts saying their request was denied for some reason. i think it was 7 games in 8h or so. Choose a refund method. Refunds outside of Steam must refund the entire purchase, and so everything in the purchase must be eligible for refund. Oct 5, 2020 · © Valve Corporation. " I came across your method and tried it out. Somebody got a refund after 72 hours!! Another user, allegedly, got a refund on Steam after 88 hours. If it's not under the Recent Products tab, click on 'Games, Software, etc' to see all the products in May 11, 2023 · Refund Denied iv tried to refund a game because i really don't like it and i think it was a waste of money (kingdoms and castles) and even thought i don't have an hour of playtime yet i have had it for more than 14 days. But they accepted one refund request, then denied my Ark request, then accepted another request, in that order. Unfortunately I pre-ordered this game so my purchase date is over 14 days old. Personally I think in this case the DLC should have been locked/disabled as soon as I started the refund procedure. If you are outside of that window the automatic refund system will deny it. Make sure you review these criteria before initiating a refund. Originally posted by Gazz: Oct 26, 2023 · Steam denied my refund for a buggy mess. Select the problem you are having with the product. Steam will tell you at the time of purchase if the game May 4, 2024 · Go to Refund page and paste this text: "The developers have announced that they will restrict my access to the game unless I sign up for and use a third-party service and account. " Steam is so much better, I've given some ridiculous reasons for wanting a refund and always gets accepted and refunded, sony only ever refunded cyberpunk for me and even then it took them a month to say yes and only because the state of that game on release but they tried their hardest to deny it until the developers said to sony to allow the © Valve Corporation. I've tried refunding it to my Steam wallet and back to my card. Apr 23, 2024 · Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Dec 29, 2015 · Jonvan Dec 29, 2015 @ 1:07pm. Per page: 15 30 50. I submitted a ticket trying to be nice and explain how the game promised much more than it actually gave, and would barely even be acceptable even if it was listed as “early-access”, however I got denied immediately solely Nov 25, 2023 · So, as anyone would do, I requested a refund. They will send you email if you request was not accepted. I begged to them citing their refund policy stating purchases with a playtime of under two hours are eligible for a Jul 13, 2017 · I asked for a refund and it was turned down because I have played the main game for 3:30 hours, 1:30 more than the limit for refunds. Either provide an offline patch for the game, or give me my money back. The off-line play may not show up in the time played on your profile. Another Valve employee will look over the refund and make a decision. When the store page is delisted, the community and news boards will be unaffected and will remain accessible to those with the game in their library. Despite me telling them this 3 times now during my refund requests. You may have entered your credit card information incorrectly. Saramago Dec 29, 2015 @ 11:07pm. This is usually the cause of this issue. After about a month your money is send to the developer of the game and after that there is no chance for a refund of any kind anymore. Feb 27, 2021 · © Valve Corporation. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. I tried this method and one other method and if they both get denied ill just go to my bank and have them take care of it. 0 title instead, a game which I know will work perfectly. May 23, 2024 · Click Support . Navigate to Steam Help ( help. Continues to insult people by saying "they can't read". May 12, 2022 · So if a Steam user buys a game, plays 25 hours, and then decides to refund their title, their request will most likely be denied. Matt Sep 10, 2015 @ 1:28pm. . Alle Rechte vorbehalten. Ubisoft for closing the server, and providing no way to play the single player offline. #1. The limit is two WEEKS with Steam sometimes making an exception for a few days longer. May 30, 2023 · Step one: On Steam, go to the upper-left corner and click Help. Go to Games and Software > The game you wish to refund. Your bank may limit the number of transactions or total amount that can be spent online in a certain period of time. #4. So now Steam wont honor my refund. Refunds to your Steam wallet allow you to refund just one item from a purchase. If you believe your request was unjustly denied, you can contact Steam Support to review your case. I have logged 21 hours in the game, trying to play through all the crashing, have yet to play a full session without a crash. Even if I did not play the DLC that asked a refund for. " Get your funds. And Valve/Steam-Support for not understanding that the game is now useless. Denials often occur due to exceeding the 2-hour gameplay limit or the 14-day ownership window. " I never said the games had a defect, i said that i accidentally purchased them and for the fall guys game i didnt find it fun. #5. #44. Thanks guys. I have about 5 hours of "playtime" with is really like 4 hours of either trying to get in or waiting on friends to try and get in May 4, 2024 · Go to Refund page and paste this text: "The developers have announced that they will restrict my access to the game unless I sign up for and use a third-party service and account. Pattisaurusrex Dec 29, 2015 @ 1:09pm. Jun 13, 2021 · © Valve Corporation. Steam will tell you at the time of purchase if the game Dec 22, 2018 · Refund denied due free weekend. But before that you need to have enough "exchange mail" with the game developer in order to explain your situation. com So I pre-ordered the game and I checked steam's refund policy which stated their 14 days 2 hours refund policy applies to pre-ordered games starting from the release date. Aug 29, 2023 · Alternative Solutions If Refund is Denied. Unlikely to get the refund man sorry. In the 9 hours i had #footer_privacy_policy | #footer_legal | #footer_ssa | #footer_refunds MAGASIN Accueil Liste de découvertes Liste de souhaits Boutique des points Actualités Statistiques The Steam refund system has limits. AND. Ok. Otherwise they are manually reviewed, and if you're slightly missing the mark (e. 5 hours is quite a bit more than 2. 1. However, when I asked for a refund I got denied. © Valve Corporation. About Valve | Steamworks | Jobs | Steam Distribution | Gift Cards. • 5 yr. Originally posted by Pilfering Gnome: Originally posted by ink: If you share library with someone and the person you share it with has played the game in a way that goes over 2h, you will be denied. Personally, I have been deeply frustrated with patches that only seem to sabotage the player experience further and this new In total I probably did it between 10 and 15 times and never got any issue. ago. By browsing this website, you consent to the use of cookies. -Cheers < > I see XBox and Sony issuing refunds left and right to everyone, however, steam seems to be a bit less forgiving. You can't finish a game in 2 hours and you if you refund too much your requests will be denied. that was when i got a 50bucks steam card, coinciding with a steam sale. 15 days since purchase or 2 hours and 15 minutes of So the Steam policy is that "no refunds are TYPICALLY given" after the purchase is more than 14 days old and/or there is over 2 hours logged time in-game. But thats it. Customers can appeal an original denial by sending in an additional refund request. ink Mar 22 @ 10:32am. My play time is 1,2 hours. Requests are considered on a case by case basis and are not typically issued for purchases of released products that are more than 14 days old, or if the purchased product has Apr 13, 2016 · The refund policy is. Your bank account may be flagged by your bank due to suspicious Dec 31, 2023 · Only played 3 hours, recently bought the game, Refund denied. almightydun posted 2 hours 14 days. My advise, don't bother. I did not play the game 5 hours. Reapply if you were denied before. I am quite disappointed with Steam, as they state that they consider refund request on an individual basis. Select an item from the list and click I would like a refund . All rights reserved. well I asked for a refund on astroneer. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. Edit 2 - A lot of people have got refunds from this post. -- Sincerely Qqsz Apr 23, 2024 · Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Jun 4, 2017 · The game is just a month old, and as steam says, I may ask for a refund even if I don't meet the conditions given and they will review it manually. Select Purchases. 30€ I paid for this game is a shed load of money, so I would really May 24, 2023 · The refund policy is 2 hours played and 14 days owned. Aug 4, 2017 · Steam offers refunds to reduce customers' risk in purchasing titles on Steam. #2. I didn't even play the damn game for 2 hours. Sep 10, 2015 · Spawn of Totoro Sep 10, 2015 @ 1:28pm. I believe you can still request a refund since this game is still technically in early access (and if you give a good reason for refund). Did I understand something wrong because steam immediately denied my refund request stating the purchase was made more than 14 days ago. However they may also just say no. But be careful, sometimes 2 hours is not enough to find major issues with a game. Read the Steam Policies before trying to refund. Getting a refund denial is like biting into a chocolate chip cookie only to find out it’s raisin. I decided to refund the game for now until the wrinkles are ironed out in a few weeks/probably when scorched is released. So, in 2016 i tested killing floor 2, played it for 5 hours to make sure i don't like it. Alle Marken sind Eigentum ihrer jeweiligen Besitzer in den USA und anderen Ländern. in europe steam has to give a no questions asked refund within 14 days of purchase if you ask. Then 21 december of this year i bought the game because i heard they fixed some of the stuff i didn't liked just for me to discover that now the game is not even starting. Below we walk you through the steps on how to request a refund on the Steam desktop app. only after the 2nd refund denial did i mention that what they plan to do can be considered a major defect as it prevents those in countries region blocked from making psn. Every time I launched the game from steam, the clock started. From the drop-down menu, select Steam Support. #footer_privacy_policy | #footer Oct 23, 2018 · Seems like you all got hit by the automated denied request aswell, but! You can actually still refund this game, even if it's above the 2 hour playtime, just follow these steps. Reply. Take care. Even though the game itself launched less than 14 days ago. Keeps getting denied every time. The refund policy is clear. Free weekend and off-line play time still count as well. Step 1 to refund games on Steam. You can also select the title from Recent Products if it appears there. If it appears to us that you are abusing our policy, we may decline requests for refunds. Find the purchase you would like to refund and click on it. How to Appeal a Denial. The requirements are less than 2 hours of play time and purchased within 2 weeks of making the request, you are beyond both. Jan 19, 2023 · refunds on downloadable content (steam store content usable within another game or software application, "dlc") DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or If you were denied the refund on Steam, you should know that you can resubmit refund requests to have a different employee (probably) review it. I explained in the refund reason that I will no longer be able to play the game as I have no PSN account and don't plan on making one. For PC on the PC, a GameFAQs message board topic titled "Steam refund denied? Best way to get it accepted?" - Page 10. #footer_privacy_policy | #footer May 18, 2018 · You'd request a refund the normal way. Select I'd like to request a refund. Steam Support denied my direct refund requests(I made two) saying "We will not be granting a refund at this time. Click View complete purchasing history . Finally do play, cant matchmake. Build a Delorean, get it to 88mph and then play 4 hours less. •. So what about when the circumstances are NOT typical? Such as when a developer fails to deliver? Any consideration for a long time, loyal, Steam customer then? Nope. iv sent 2 refund request which both were denied what should i do. Select the issue you are having (e. May 4, 2024 · Showing 1 - 12 of 12 comments. Jan 25, 2024 · Visit Steam Support and sign in. Submit the request. Feb 18, 2024 · But if you don't abuse the system, even if you've exceeded the 2-hour playtime, they'll be willing to hear you out and potentially refund you. Cazadore. Oct 27, 2023 · You can directly navigate to the Steam Support page within the main app. Step two: Under the Recent Products tab, select the game or application that you want to refund. Valtheran May 3 @ 11:38am. oz lj sz as bl pm yo vt aq ki