Canon scanner not working windows 10

Canon scanner not working windows 10. 2) Go to Settings>Apps>Apps and Features to find and Uninstall any scanner software. When I go to scan the printer tells me to "set the PC to start scanning" I go to Save/Forward and press OK to forward scanning to a PC. Oct 8, 2015 · Thank you for posting your query in Microsoft community. I do not know why it stopped working. I've been to the site and downloaded software for the mf632cdw. May 11, 2015 · 1. Click on the Canon MG3500 MP Driver and then click Uninstall at the top. Let's perform the following steps to resolve the scanning issue: 1. When I try to run MP Navigator it says the driver is not installed, but when I try to install the driver supplied with the printer, I get the message that a newer driver is installed so it will not install. I tried to uninstall then reinstall but I have the same problem. If your PC is set to display a warning before an unverified app is installed, you will see this message when installing a driver or software from Jun 4, 2016 · I'm using Windows 10 and my Canon MX410 no longer scans. If that does not resolve the issue, you can try turning off any security software that is running on the computer and trying to scan again. Content. And the printer/scanner sees my computer but says my computer is not compatible. i've already tried reinstalling the drivers, but that doesn't make any diffference. Now, check if the Canon MX310 scanner is working and it’s scanning Dec 28, 2017 · This might be driver related issue or the scanner is not communicating with the device. From here, click on Network, then click on Add Canon 8800F scanner in windows 10. in Professional Photo Printers 05-10-2024 Jan 17, 2021 · Once it has downloaded, I would suggest turning off any security software on the computer and then installing the drivers again. This troubleshooter automatically diagnose and repair common problems with devices and hardware. Display [Programs and Features]. Mar 16, 2020 · scanner D550 not responding after Windows 10 installed ding2020. 0 Likes. " Click “Select” next to "9000F Mark II Scanner Driver Ver. Any help / advice would be appreciated. If not, try uninstalling the app, reinstall it again and try scanning to see if it Aug 8, 2015 · I have upgrade my Windows 7 to Windows 10, when I want use my scanner on Canon MP190, I can not find the software MP Navigator, then I download again. Jan 12, 2024 · The majority of users have reported the Canon Scan has stopped working. Type Control Panel in the Search Bar and click on it. If you are still unable to scan, I would suggest trying to contact Canon CZ support using the link provided HERE. Run troubleshooter provided by Windows OS. Feb 10, 2021 · Try the following. 1. Sep 4, 2015 · Type “Troubleshooting” in the search bar and press “Enter”. " I have tried to download the latest Apr 5, 2018 · Problem Trying to Scan on MF244dw. " Open and run the file. Select Large Icons in View by , which is right top side. Printer is connected to my pc via USB. Nov 22, 2015 · All is well except the scanning facility of the PIXMA MP990 is not supported in Win10 and I still have hundreds of slides & negatives to scan. This will help other users to find answers to their similar questions. Dec 27, 2015 · Apprentice. Click on “Hardware and Devices”. Fixed Cannot Scan Multiple Originals at One Time. Click Devices, then Printers & Scanners. In the Run window, type CONTROL PANEL and click OK. A. - Press Windows key + R. Right click on the Scanner driver and select “Update Driver Software”. at first everything worked and now the cannon toolbox can not find Scanner. Report abuse. DA. Open Printers or Devices and Printers. Aug 3, 2015 · Download and install the latest drivers for your MF4770n from this site. Open the Windows Start menu and search for de Canon IJ Scan Utility, see if in the right side of the menu there is an option called "Run as administrator". I have tried uninstalling and reinstalling the MF software, which did not fix the problem. Check 4 With network connection, check the connection status and Sep 29, 2015 · Although Canon will not issue drivers for these products to support the Windows 10 operating system, the Windows 7 or Windows 8 drivers should function in the new Windows 10 environment with some limitations which are currently unknown to Canon. I opened and extracted it manually with 7zip. Right click the Windows Start Menu button in the lower left hand corner and left click Control Panel (or Settings). This keeps happening time and again, so I have to reinstall all the files that came with the original CD or search for new software. Select Printer and click Run the troubleshooter. Follow the on-screen instructions to complete it. Click on Troubleshooting. " There is a Win10 driver for the almost identical PIXMA MG8250 Oct 4, 2023 · Go to the scanner in its location, right-click on it and select Properties. Once that is done, you can try scanning again. I would suggest you to run a Printer Troubleshooter and check if it works, Please follow the below steps, 1. This problem started itermittently. Download and install the Mf4150 drivers and the Canon Tool Box. Try to reset the app. Aug 20, 2015 · Replied on August 23, 2015. See More Check 1: Restart the computer. I have contacted Canon about the issue, and their Dec 6, 2019 · I can scan using the MP Navigator software, but not within other windows apps or our photo editing program. The user originally stated the following on the Microsoft Forum, “Using the Canon software for Windows 10 (64bit) I press preview scan and the scanner runs through its cycle and produces a preview, I then press Scan, the scanner gets 28% of the way down the bed and stops. Go to "Programs and Features" and uninstall the Canon drivers and restart the computer. Check 3 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. 10-31-2020 07:16 PM. The problem only occurs on my new Windows 10 machine. If you chose not to upgrade to Windows 10, the Canon products listed below will continue to work Aug 10, 2015 · 10-30-2015 09:39 AM. " Press "Download. Jan 15, 2016 · Solution. Cause and solution. Scanner driver will be terminated. msc and click OK. I can't remember when it stopped working but I've had it unplugged for awhile. (2) Confirm that the scanner is turned on. Choose the option for Power Saver, and take the option to Choose a power plan. Set Scanner Services to Open Automatically. Dec 21, 2017 · We have recently upgraded several laptops from WIndows 7 to Windows 10. Scanner Does Not Work after Upgrading Windows. To install the CanoScan LiDE 700F scanner in compatibility mode follow the below steps: 1. 207: Scanner is not selected. Feb 26, 2023 · If it is your Epson Scanner that is not working, click on the Start button, locate the Epson folder, open the folder and select Epson Scan Settings. Nov 17, 2017 · Go to Settings --Devices -- Printers & Scannersclick "ADD printer". Added printer. Let us know if you need anything else. Scroll down the list of services until you locate Windows Image Acquisition and double click. Nov 25, 2019 · 1. On the Control Panel window, search for Troubleshooting and click on Troubleshooting. Turn off your MF4150 printer and disconnect the USB cable from your computer. Check Cables. Go to the Update & Security section. Uninstalling the MF Drivers. Nov 28, 2019 · I have a different Canon device, the Pixma 4210 Multifunction Printer on Windows 10 . if you'll find someone's post helpful, mark it as an answer and rate it please. You may want to get in touch with the Canon support and see if they have any latest drivers available for the printer. Aug 7, 2015 · In the search box next to the Windows icon type in Services, and click on the Services Desktop App in the list. Jun 30, 2017 · Method 1: Run the Windows built-in troubleshooter. Page top Sep 21, 2022 · MF236n not scanning using feeder. 206: The scanner is not available while in use by another application or user. Windows Key+i > Apps > Scroll down to this App > Click this App > Uninstall. My theory is some Windows Update or some other program must have messed with the Windows Firewall settings and closed the port that the Canon MF232w printer uses for scanning. Jan 11, 2021 · So then I returned to the original computer where I first had the problem and did a re-install of the MF drivers as well. See the previous "Problem 1" if the scanner does not turn on. Press Windows Key + I to open the Settings app. Here, go to the Compatibility mode field and check the Run this program in compatibility for. 12-18-2020 02:04 PM. Press Apply and then OK to save changes and exit. Nov 28, 2020 · Patrick. 02-18-2022 08:32 AM. To help you resolve the issue, we suggest disconnecting the printer/scanner, turn off PC, then reconnect the scanner. May 20, 2022 · Windows still needs the full feature software to properly run all the features of a printer/scanner, just a driver and/or the new apps are not mature enough to be fully reliable. Downloading and installing the patch file. Click on Troubleshooting option. Confirm (Windows) Windows 7/Windows Vista: 1. I bought a new computer, and I switched my printer's USB cable from the old computer (Windows 10) to the new (Windows 11). Sep 7, 2015 · 09-07-2015 09:51 AM. 01. Select the MF Drivers that you want to uninstall, and click [Uninstall/Change]. Uninstall drivers and Toolbox Program (may need to boot in safe mode to uninstall toolbox) How to Fix Scanner Not Working in Windows 10 [Quick FIX]If your HP, Canon, Epson, or any other Scanner is not working on Windows 10, this post will show you Sep 2, 2020 · The scanner is not recognized. Try running Canon IJ Scan Utility as administrator and check if there is any progress, please. I also have just upgraded to Windows 10 with my Canon MP470 and I am experiencing limited operation which allows me to only print but not scan. Follow the onscreen instructions to complete the installation. Go back to the Control Panel. The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode. I go to Canon to get the driver for Windows 10 Scanning Problems. Update Scanner Drivers. In the photo editing program I can choose from Twain or WIA driver. Restarting the computer seemed to correct it. Open the MP Navigator on your Desktop or the Canon Utilities listing of the Start Menu. Canoscan Lide 210 works fine on WIndows 8, but when I connect to a Windows 10 PC it does everything except trigger the light when scanning so I end up with an all black print. 5 or lower to Mac OS X v. until midnight EST to speak with a Canon Loyalty Program representative. PIXMA iP1700. In the list of services, highlight the WIA service. Error Message Appears and the Scanner Driver Screen Does Not Appear Sep 20, 2015 · PIXMA G7020 Will Not Scan - No Fixes Work in Desktop Inkjet Printers 05-11-2024; Canon Imageprograf Pro-1000 not responding after moving USB cable for minute in Professional Photo Printers 05-11-2024; imagePROGRAF PRO-300 will not load paper. First it said "help me find an older version" but a second later it popped up with MX 920 Series. Click on Hardware and Devices and now select Advanced option in left down bottom. msc” (without quotes) and hit Enter. (3) The computer’s USB interface may not support the scanner. As also suggest by BulldogXX, we suggest contacting Canon support for further assistance regarding the scanner. Apr 17, 2022 · I have the problem that after driver installation of the MX310 the printer is not recognized correctly and printing is not possible. PIXMA iP2000. Select Start > Settings > Devices > Printers & scanners or use the following button. m. Scanner Driver Does Not Start. PIXMA iP1800. Aug 10, 2020 · Reply. In the “Troubleshooting” window, click on “View All” on the left pane. It all seems to work now. Printing works fine. Scanner driver will be closed. but after download and open the aplication, there was eror said : "The scanner driver for this software is not installed. Have tried updating all drivers & checks using MP Navigator EX say Jan 24, 2024 · If your Windows 11 PC is set to only allow apps from the Store to be installed, you will see the following message: This will prevent you from installing drivers and software from the Canon website. Hi Dorba1, Since you changed the setup from wifi to wired LAN, check to see which printer option is selected by MP navigator. Dec 30, 2015 · Click on the Windows icon in the lower left, select Settings. 06-06-2016 03:23 PM. Sep 14, 2017 · If you are unable to scan via a USB connection after upgrading to the latest version of Windows 10 or receiving an update, please follow the instructions below. First, examine the connection between the scanner and your computer: May 23, 2024 · Run the troubleshooter. Next, please toggle the lock switch on the bottom of your scanner a few times, leaving it in the unlocked position. Restart your computer, system will scan all the devices and install Windows 10 WIA driver for your scanner. When the one-click mode screen has opened, click the (Switch Sep 20, 2022 · Apprentice. I'm on a Windows 10 computer, using an MF4700N (serial number QZJ892XX). Then the scanner driver will be uninstalled in your Windows 10. Please retain these instructions for later updates to Windows 10. Scanner Does Not Work. Uninstall Printer. Click on Windows Key+X > Apps and Features Jan 9, 2016 · 1. Find the scanner and right-click it to select Uninstall. Jul 21, 2019 · Printer works fine on the network, but scan function keeps telling me to connect to the computer. ArthurJ. I downloaded Windows 10 and my printer (Canon PIXMA MP160) works fine but the computer doesn't recognize the scanner. Jul 15, 2023 · Please check the scanner status in Device manager and show its properties. Once this has been done, try scanning from the MP Navigator to test the connection. Click “Next” and follow the on-screen instructions to complete the troubleshooting process. If your scanner doesn't automatically install, here's some help to get things working. * Install or add a network, wireless, or Bluetooth scanner. Apr 9, 2016 · 10-30-2015 09:39 AM. 09-21-2022 09:29 AM. Install and use a scanner in Windows 10. I support about 20 printers (Canon MF236n) in my department. Jul 31, 2015 · The key for me was unplugging and replugging the USB cable after removing driver file and restarting the computer. The only solution is to constantly reinstall the driver, after which it will work for a few days before it disappears again. See this for step by step instructions with pictures. Log on to the computer with an administrator account. 5. Product Expert. May 24, 2018 · Re-installing the drivers may associate the button-press with the correct program. The MP Navigator EX navigation mode screen or one-click mode screen opens. Then sign-in again. It now works again. Right click the "Canon MX310 series" and left click on Remove Device. On the Start menu, right-click Computer, then select Properties. Type Troubleshoot in Windows Start Search box > Click Troubleshoot > On the right side, Click Printer > Run the troubleshooter. Click on Start, search for Control Panel and click on it. Press the Windows key on the keyboard and the letter R, then let bot go. . Click on restart at the top of the window. Hi, i recently upgraded to Windows 10, but can't get the computer to recognize the scanner (printing works fine) in the imageclass MF4370dn. 5 software supplied along with the scanner. Options. 6. At MF4770n load a doc to scan, select Remote Scanner, At the PC, open Windows Scan App - it found the 4770n instantly on my system. Therefore, with Toolbox, when I press any scan button, no windows appeare. Feb 20, 2017 · scanner not recognized on Windows 10. Additional troubleshooting steps you can attempt: - shut all computer and network gear down. Apprentice Options. Then the IJ Scan Utility as John mentioned. Select Scanner Selection Jul 8, 2016 · Inside the device manager I can see under scanning devices an item called Canon MF4100 series and the so tell me that the device is working ok. Exit the ScanGear in use. Jun 21, 2018 · Untick SMB 1. Canon : Inkjet Manuals : TR8600 series : Forwarding Scanned Data to Computer Using Operation Panel. PIXMA iP90v. I could print and scan over the network. My windows 8 computer on the same WiFi finds it and works fine. Uninstall the Canon MF Drivers from the Control Panel > Programs and Features. Sep 18, 2018 · Open device manager and expand the Imaging devices. Right-click on the setup file and select Properties. Tried to install drivers but says there aren't any. Apprentice. I have try also with the Microsoft Scanner application from the store but the application stay on wait status for ever. Dec 16, 2016 · We have a new Imageclass D1550 MF printer - print and fax works, but not scanner. Delete unnecessary files on the hard disk and scan again. In Device manager -> other devices -> canon DR-c230 (with yellow exclamation sign). Run the Hardware and Devices Troubleshooter. As of last week, all of them have stopped scanning using the feeder. Test printing. Let the CanoScan LiDE 700F scanner install and then check the functionality. Scanned Image Does Not Open. If it is still set for wireless network, that could be why the scanner driver is not communicating with the printer. Today I really need to scan something and it won't scan. (putting it back on W8 all good again). Also suggest you to install any pending Windows updates on the pc to check if that helps. If Uninstall is not enabled - Uninstall this by below method. Add Your Scanner Manually via the Settings. Confirm the [Startup type:] is set for Automatic. Downloading and installing the latest drivers. exe from the SCNUTIL/ScanUtility folder. Check Run this program in Compatibility mode. I have a new HP Notebook 14-dq1043cl with Windows10 (April 2020) I can print wirelessly. Nov 29, 2015 · Update the Scanner drivers through Device Manager manually and check if this helps. Hope this helps in resolving the issue. For Windows: Uninstall software bundled with the Canon scanner before upgrading from Windows Vista to Windows 7, then, install the bundled software again. Click Preferences. Part 2. 4x TC, +Canon Control Ring, BG-R10, Dec 2, 2015 · 10-30-2015 09:39 AM. I would appreciate any help to make my scanner work again. When you connect a scanner to your device or add a new scanner to your home network, you can usually start scanning pictures and documents right away. Thanks. Hi. 1 ACCEPTED SOLUTION. Any body has same issues? Feb 14, 2022 · If that does not resolve the issue but you are able to print and just not scan, there may be something interfering with the scanner driver. Select Compatibility tab. Dec 11, 2018 · 1. a) Open run command by pressing Windows key + R and type “devmgmt. Click Next and follow the Instructions. Dec 28, 2015 · Both fail to recognize any TWAIN source. Seems like the scanner used to work but it is refusing to now. But both shows no scanner attached. Check 2 Connect the USB cable to a different USB port on the computer. Does this for PDF, photo's etc. Hi AndiJ, Please disconnect the USB cable from your CanoScan LiDE 110. Check 2: Follow the steps below to make sure that the machine is recognized by the computer, and if not, reinstall ScanGear (scanner driver). PIXMA iP1600. Then click MP Navigator EX. Check the scanner status and try again. Now, the problem is permanent. Restart your PC. " The unit is on so clearly not "turned off" and the connection is fine because I can print ok. In the Product dropdown menu, select the Network version of the printer. - Try browsing to some of the computers manually, press Windows key + R, type: \\computername, hit Enter. There are chances that the drivers available are not fully compatible with the latest update of Windows 10. This time I had to download MF 4800 MF Drivers and then Toolbox_4911mf18_win_en to get the apps to work. 3. However, scanning and faxing is possible. Scanner drivers does not get installed , or scanner is not recognised in windows 10 computers. I understand no canon driver in w10 is available and that although the basic scanner works with driver in w10 the transparency and film scanner functions do not work at all in w10. Meanwhile, you may want to have a look at the troubleshooting steps mentioned in the article Scan Quick Tips - MX850. Finally figured it out. Under Programs, click on Uninstall a Program. According to users, if you keep getting Cannot communicate with scanner message on your Canon Aug 10, 2015 · I have downloaded the latest driver for my Canon LIDE110 scanner for windows 10, but not working since I upgraded to Windows 10 My Canoscan 4200F worked quite well with Windows 7 Home Basic, though once in a while I would get the "Twain Error" message on trying to acquire the s a canner with the ArcSoft 5. Slow Scanning Speed. Canon state " This product is not compatible with the operating system selected [Windows 10 64 bit] and no drivers will be made available. 4. Aug 5, 2015 · My MF4150 ImageCLASS scanner usually works, then it stops working after a Windows OS upgrade. I receive a "Connect Computer" message, however, wehn I press either "Scan to PC1" or "Scan to PC2" buttons. Click on View devices and printers (or Devices and printers, depending on your view). Log in as an administrator to install the software. PIXMA iP1500. Jun 1, 2016 · Click on Windows +X on keyboard, and select Control panel. Restart if prompted. Computer Stops Operating during Scanning. Right click the Windows Start Button and select Run. Apr 12, 2016 · Connect the scanner directly to the computer’s USB port or through one hub only. 12-27-2015 05:11 PM. " Message Is Displayed. Printed a Microsoft document, then an email. 10. In the search box next to the Windows icon type in Services, and click on the Services Desktop App in the list. I have a Canon MF643cdw and I installed the drivers Sep 16, 2018 · 1. Go to solution. Check 4 With network connection, check the connection status and Apr 22, 2017 · 1. 05-04-2016 09:13 PM. Jul 7, 2016 · How To Install Latest imageCLASS MF Driver Solution for USB Scanning. I was never able to get the wireless function to work and gave up so it stays directly wired to my computer. Part 3. I can print to the printer, but the MF Scan utility says that it "cannot communicate with the scanner. Try clicking on the Control Panel and click on View devices and printers under Hardware and Sound and right click on the printer icon and Set as default printer Mar 16, 2018 · The scan function on my Canon Pixma MP600 does not work on my new Windows 10 system. 08-12-2020 03:09 PM. Check 1 Make sure that your scanner or printer is turned on. Select the Power Saver option. I also installed a brand new MF236n that was a spare. Part 1. 09-27-2022 12:13 AM. Best of luck! View solution in original post. Open the Printers & scanners settings. Feb 18, 2022 · Canon MF Scan Utility not working with Canon MF269dw printer. Cannot Scan Properly with Auto Scan. Run Scanner in Compatibility Mode. Follow the prompts to uninstall the driver. Select Add a printer or scanner. 6, install software bundled with the Canon scanner. A Catch-22. The scanner cannot be guaranteed to work with all Aug 5, 2015 · 10-30-2015 09:39 AM. Have 2 devices (PC with Windows 10 and brand new iPod) connected to printer via Bluetooth. It is set up on a wireless network and the network is working and all functions of the printer including network scanning were working up until today. May 1, 2024 · For assistance, please contact us at 1-877-359-6780 from 8:00 a. Install it and try again". Uninstall and reinstall the Printer / Scanner (Credit to Andre Da Costa, MVP for providing steps) A. On the Windows desktop, double-click the MP Navigator EX icon. ScanGear (Scanner Driver) Does Not Start. Choose Troubleshoot. Frequently Asked Questions. Right-click and delete or remove any copies of the printer that are listed here. Solutions (1) Confirm that the scanner is properly connected to the computer with a USB cable. Scroll to the bottom and toggle "Let Windows manage my default printer" OFF. Click HERE. Part 1 - Uninstalling the MF Drivers. Restart the system and the Epson Scan to try scanning again. The printer is not shown in the device manager under devices and printers, but as an image processing device. Jan 19, 2016 · Use another application to scan. Mark as New; Bookmark; +RF 1. Aug 28, 2020 · I have a Canon PIXMA MG5320 printer. exe in the DrvSetup folder and the setup. Follow these steps: 1) Power up the scanner, if wired unplug it's USB cable from PC. Turn the PC on and try if you can now scan using the app. Windows 10. One every one of them, the scanner driver randomly "disappears" and the scanner will not connect. Select one of the following sections, or select Show Problems with Scanning. A Canon tech support person suggested the following steps to change the WIA setting in Windows 10, but that did not help: ----. Click on “Advanced” and then click on “Run as Administrator”. Click on Hardware and Sound. B. Aug 8, 2022 · In the run box that appears, you can type in services. Mar 3, 2022 · The cable may be disconnected, or the scanner may be turned off. Go back to programs and features and uninstall the the Canon tool box. PIXMA iP90. Uninstall the MG5200/MP Drivers, the MP Navigator and the Canon IJ Network Tool (if it is listed). Check 4 Restart the computer. Can't s Jul 1, 2019 · Cannon MG2500 How to scan with Windows scan and find filesWhere is my scan file Microsoft scanCannon software not working scanning. 2. Update your drivers. 0/CIFS Server. Then go to the Windows App store, search "scan", find "Windows Scan" app, install. b) Spot and expand the “Imaging devices”. Looked in Device manager -- now there was a category that said "Printer" and there it was. The mp68-win-mx920-1_01-ea32_2. 04-05-2018 06:58 PM. 06-04-2016 09:21 AM. 203: There is not enough free disk space to complete the scan. May 1, 2020 · Open Programs and Features. Click on the Log On tab. Apr 28, 2017 · While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area! 01-22-2020 Aug 26, 2020 · 1. I anonymized the last two numbers of the serial number. Nov 7, 2022 · This is done for you automatically by installing the printers MP drivers on the destination PC. "There is not enough memory. Oct 31, 2020 · Options. Oct 28, 2017 · Since the reinstall didn't work, the issue could already be on the connection of the computer to the scanner. Alternatively, on the Windows taskbar, click Star t, point to (All) Programs, Canon Utilities, then MP Navigator EX. In the Properties dialog, select the Compatibility tab. Once complete, please reconnect the USB cable and attempt to scan. C. For Macintosh: After upgrading from Mac OS X v. Then I ran the setup64. I have tryed previous canon drivers in compatibility mode with no success has anyone got the film scanner working in w10 and how If your Canon scanner isn’t working, and it’s connected to a laptop, try changing the power options: Type “power saver” into the windows search window, then select the option to “Choose a power plan”. It keeps saying "scanner not detected". Nov 5, 2020 · I have a Dell inspiron with windows 10. c). May 22, 2018 · Hi Kazandblue. Wait for it to find nearby scanners, then choose the one you want to use and select Add device. exe file was not extracting. If you are able to open MS Store, open MS Store > Click on your profile picture on top right and sign-out. PIXMA iP2600. Scroll down to "Optional Drivers. I just purchase a new Windows 10 computer and added my Cannon MP216n printer software and update from website. I can print from my computer to the printer. Try to install again (preferably from the web instead of the disc). We're here to help. I cannot scan documents to my laptop. Click OK. Alternately, you can hold down the Windows key on you keyboard and press the R key. DinDenver. This could be caused by a firewall or security program, and I would recommend reaching out to Microsoft support to them have check your computer. tu kc xh ib nn ja vu rh la ih